Be Careful (Kwik-Fit Insurance)

Name: cloudbuster

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Product:	Kwik-Fit Insurance
Date:	19/05/03 (1386 review reads)
Rating:

Advantages: eventually sorted

Disadvantages: should not have got to that stage in the first place

In 1998 (yes I know going back a bit but believe me this is still useful), It came to renewing my car insurance with Kwik Fit. I had my current insurance with them and had done so for the past couple of years. However I was considering changing cars towards the end of the year and so potentially looking for other qoutes for the new car. I informed Kwik Fit that I would like to take advantage of a policy that they were offering where by I could insure my car for 10 months rather than 1yr. I asked them if there were any penalties if I cancelled my insurance before that time e.g if they could not give me a good quote on my new car. They said that there would be no penalties as I would only be changing insurance because they would not be able to match another comapny quote.

Cut a long story short I agreed and about 8 months into my renewal I purchased my new car. I asked Kwik Fit for a quote but they were too expensive. So as agreed I cancelled my insurance with them.

Low and behold I recieved threatening letters amounting to the fact that I had broken my contract with them and they would require full payment of 1yrs insurance.

After many letters and phone calls I decided that HO and branches were not communicating to each other and took legal advice.

What I discovered is a lovely law called ESTOPLE. Where by I could not be held responsible for breaking a contract when the contract/agreement had been mis sold to me. After all I only acted as I did on the advice of the person who sold me my insurance and they in turn are a representative of the company.

It ended well but I recommend be careful when listening to advice from companies no one seems to talk to each other any more.

Remember the word ESTOPLE.

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