How to treat a good customer ?!?!? (LLoyds TSB insuredirect)

Member Name: sikim

Product:	LLoyds TSB insuredirect
Date:	07/08/00 (117 review reads)
Rating:

Advantages: Will compromise to keep your custom

Disadvantages: 1st quote is always high - so challenge it

When my car insurance came up for renewal a few months ago, I had quite a shock. Here I am a 26 yr old driver with full no claims bonus, never made a claim (apart from a couple of windows) expecting his annual premium to be a few quid cheaper this year - only to get my quote through saying they wanted to increase my premium by £100 !!!!
But, don't immediately say "right, I'll look elsewhere".
What I did was phone a couple of competitors up and get quotes to compare, then I phoned up Lloyds and asked why I was being charged more. Their explanation was an increase in insurance tax - to which I reminded them that this should make only a minor change (of 1-2%).
I told them that I would not renew at that price and they offered to review the case - which they did and within 5 minutes had got the price back to what it was the previous year - as I couldn't find anyone cheaper I renewed.
It just shows, they will try and get some extra money out of you, but they will compromise to keep your custom - so don't be afraid to challenge them.

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