more hassle than its worth (More Than Car Insurance)

Member Name: lysasparkles

Product:	More Than Car Insurance
Date:	12/10/08 (96 review reads)
Rating:

Advantages: none

Disadvantages: dont state things properly on their website.

When I was looking for a renewal for my car insurance I got a quote from more than which was considerably cheaper than my existing insurer. I checked the policy over carefully and read their terms and conditions in order to check that myself and my car were eligible to get a quote. Everything seemed to be fine so I took out the quote and was very happy until I recieved my policy details through the post. Firstly they managed to list my father (who I have as an additional driver) as my son even though they clearly listed his date of birth and it was obvious that this wasn't possible. Secondly, the paperwork stated I was insured because I have an imboliser on my car - alarm bells started ringing because my car doesn't have one fitted and I had never stated that it did. When I rang more than all they said was they couldn't insure me because my car didn't have the imboliser and that it was in their terms on their website. Having read them I knew it wasn't! It was in tiny writing in a different part of the site. Fair enough if it had been listed as one of the criteria for a quote but it wasn't. It then took them 2 weeks to return the cash to my bank leaving me very angry and £500 worse off! Stay away - if you must go with them ring up and check the details because their website is rubbish!

Summary: make sure you check EVERYTHING