More Than what exactly? (More Than Car Insurance)

Member Name: Meggysmum

Product:	More Than Car Insurance
Date:	26/05/09 (59 review reads)
Rating:

Advantages: Cheap

Disadvantages: You get what you pay for

I had more than car insurance (for one year) until a few months ago. I am a low risk driver with over 10years no claims so I am lucky enough to have a choice of low premiums whenever I renew. I shop around every year for cheaper cover and have little dealing with the companies after I have insured with them except adding European cover sometimes.

As has often been quoted you have no idea of the quality of your insurance company until you need them. I was stupid enough to hit the side of my car on a low wall when parking it. Obviously once I got over the humiliation and saw the amount of damage I came home and phoned the insurance company. Obviously this was a simple claim, I hit a wall, the wall wasn't damaged and neither was I and there was no-one else involved. If only it was that simple!! After holding on for about 15minutes I was put through to a gentleman whose grasp of english was exceedingly poor. It took me a long time to explain what a wall was, he kept asking me if it was a type of animal! I might add that I do not speak with a strong accent and I was speaking very slowly by this time. Eventually he agreed that my car needed to go to a garage for assessment. Due to where I live I have a postcode for a large town quite a long way away and most companies I deal with about various items are happy to check for places under a different postcode which gives me places more local. This wasn't allowed so I ended up driving 20miles across a Oxford to get it assessed. The garage then informed me that they could not do the work for five weeks, I had been assured on the phone that they had to do the work within a fortnight. Luckily my vehicle was drivable so agreed. When I got home I phoned More Than again who said that they never give any idea of time frames even though I had been told differently earlier. I was so dissatisfied with their attitude that I wrote them a letter but needless to say I never heard a word from them. My car was fixed eventually but I would certainly never recommend More Than to a friend and would certainly never use them again myself.

I may have been unfortunate with my experience but I would not take the risk of letting them repeat it.

Summary: I would never insure with them again.