Norwich Union

Well so far we are insured with norwich union for our merc. The quote was very reasonable and was cheaper than most other insurers. you don't get the awkward questions from people on the phone and there are not so many questions to answer either. we first applied online but lost the quote number and called in the free phone number which was helpful if you are hold up in the queue. The person on the phone was very helpful. At first my husband wanted to insure it in his own name as I don't drive (but hold a provisional license). The quote was a bit high. But the advisor on phone said it could be cheaper if my husband adds me as a second driver (I don't have a ...

conatcted Norwich Union to get a car insuarnce quote for this year. My call was answered in india, Not that I am racist but I found it very hard to undertand the member of staff I was talking too, not only that there was a terrible delay in the line, The normal call for car insurance lasts about 10mins this taken me in excess of 20mins. I found that NU were really bad for adding things on to the quote without even telling me, I got the orgianl quote in excess of £520 and I told the staff that this price was terrible compared to what I had been offered from another insurer. The staff then said ok we can remove the following: Foreign Use ...

Each employee blames the other and passes responsibilty in a never ending loop so you always end up back with the person promising resolution but never being able to deliver. Would appear to rely heavily on call centres with people not motivated to deliver customer satisfaction in many instances. Poor management structure. Events include poor phone calls, missed return phone calls, wrong advice given, wrong redirection of calls, obstructive behaviour bordering on rudeness, and work being passed on to people going on annual leave (therefore being unable to follow the complaint through). On one occasion one of their agents hung up !!. My house is now in an ...