I had been a post office car insurance customer for a couple of years when I recently changed my car. I contacted the post office, changed the details and paid the extra premium as requested. After a couple of weeks (and after the cooling off period) I found a much cheaper policy and decided to swith. I understood that I would have to pay some sort of penalty but wasn't quite expecting the amount the post office charged me. When I phoned to cancel the policy I was given a list of various fees I would have to pay, I became so angy that it became a matter of principle that I cancelled the policy especially as the customer advisor kept asking me 'if my new policy was still  Read the complete review

My experience of Post Office Motor Insurance was sadly not a happy one. I took advantage of a cash back offer for taking out a comprehensive Motor Insurance policy, within a short time the documents arrived, but then I found a better offer. As I was still well within the 14 day okay-to-change-your-mind 'cooling-off' period, I cancelled the policy and took one out with the alternative provider. Somehow the Post Office, despite being very pleasant and understanding on the telephone, and having had the Certificate of Insurance documents returned to them as requested, somehow charged my debit card for the full amount anyway. I thought this ...  Read the complete review