Car insurance at its worst (Prudential Insurance)

Member Name: doncasteryb

Product:	Prudential Insurance
Date:	26/05/09 (15 review reads)
Rating:

Advantages: Very big company

Disadvantages: Very big company that doesn't communicate with their own departments

I had a car insurance policy with Prudential a few years ago, and I have to say, I would not recommend them to anybody. The reasons being: It all began with a problem with my direct debit, whereby the bank had made a clerical error which therefore resulted in Prudential not being able to collect their payment. I contacted Prudential and also sent the payment in the form of a postal order to cover the cost of the outstanding direct debit. Eventually, the postal order was returned 3 weeks later, with a letter stating my insurance was cancelled and I had lost out on my no claims bonus which had a month left until a complete year. I tried contacting Prudential and they assured me, my ncb would be intact. However, this was not the case. The bank informed me that it was an error on Prudential's part, not there's.

Summary: One of Britain's biggest, and worst insurers