Newest Review: ... they then re-quoted me (approx) £1400. After phoning them and saying that I was not accepting that amount and wanted to cancel the renewa... more
Poor customer service and rip off
Author Name: Disappointed Driver
Advantages: Quick call out (on christmas day)
Disadvantages: rude staff, poor on information, ridiculous renewal quotes
I started with Quinn in 2009 when I first got my car as they were cheapest on market, especially as I was a young brand new driver. For the first year for comprehensive insurance the cost was approx £800 for the year, on the one occasion I needed a home start, I had someone come out on christmas day within 5 hours - brilliant. - No complaints.
I never needed to call them out again or make any claim in the 3 years I was with them.
Last year they quoted me approx the same amount, until I informed them that I had bought a house 8 miles down the road and they then re-quoted me (approx) £1400. After phoning them and saying that I was not accepting that amount and wanted to cancel the renewal, they phoned me back 10 minutes later and offered me the same policy for approx £980. - Not happy I had to go as far as having to leave to be offered better deal, but still, acceptable.
This year I had to phone them for a renewal quote as I was being bombarded by other offers and had not yet received a quote from them. Quinn quoted me approx £1300, they then posted the quote out a week later. I phoned enquiring as to why it had increased so much, again. I was told on the phone that it is 'what happens, premiums have gone up across the board' and that they would NOT do me a better deal for under £1000. I told them I would look around and get back to them. I was then told by them that they would cancel my renewal. I told them not to as I had not requested them to do that and if I was to do that I would do it in writing, only to be told that they won't accept it in writing, only by phone.
After ranting this out to my mother and boyfriend later that day, I emailed Quinn telling them of the poor customer service and to check that they had NOT cancelled my renewal. I got an email back saying that they had cancelled my renewal "as requested".
It is a good job I checked this, as had I stayed with Quinn expecting my renewal to go ahead (as it states in their paperwork that it will unless I tell them otherwise)I would have been driving my car around uninsured - Absolutely NOT acceptable!
It seems they would rather rip off their customers than have them at all. I probably would have paid a bit more with them to avoid the hassle of chasing up new business with another company but as they would rather me not be their customer (currently of 3 years with no claims) I have found the same policy with another (reputable) company for £850.
Summary: Rude staff, poor renewal quotes, cancelled renewal without permission without informing customer