Newest Review: ... penailised and all Swiftcover could do was quote their terms and conditions at me; they refused to refund the following months direct debit on the basis that they'd already applied for it and therefore it wouldn't be refunded; they then quoted their terms and conditions again to apparently show that they were entitled to keep this, as I hadn't paid enough of my policy to cover their £50+ cancellation (admin and tax) fee. I pointed out that if they'd have dealt with this differently that I would have without doubt been a returning customer; this did not interest them at all. They should make very clear in plain English just how they're goi... more
Customer Swiftcover.com Reviews (38)
by Jack - written on 12/06/13
Good quote and simple set up process, however, my personal circumstances meant that I needed to cancel my policy a little after two months into the policy. For this I have been penailised and all Swiftcover could do was quote their terms and conditions at me; they refused to refund the following months direct debit on the basis that they'd already applied for it and therefore it wouldn't be refunded; they then quoted their terms and conditions again to apparently show that they were entitled to keep this, as I hadn't paid enough of my policy to cover their £50+ cancellation (admin and tax) fee. I pointed out that if they'd have dealt with this differently that I would ... Read the complete review
by michael - written on 16/03/13
I was a happy customer for a number of years. I left upon realising that annual renewals were rewarded with the policy becoming too expensive. Other providers were now more competitive in a way that Swiftcover once were (pre expensive TV ads perhaps?). At that point this company became a nuisance. Swiftcover will fight hard to renew your policy and/or try to charge a cancellation. They refuse to let you go. Their behaviour and attitude is bordering on desperate. I would avoid and advise others to do so also.
by peter hewitt - written on 04/02/13
hi everyone i took cover out with swiftcover on 30/11/12 and unfortunatly had to contact them on 16/12/12 to register a claim due to my car being damaged by a careless driver in a car parkclaim was authorised the next day and i used their authorised repairer smith&hughes nuneaton who did an excellent job they also arranged a courtesy car for me through enterprise car rentals whose service was also excellent all in all i can,t fault their service
by Petej - written on 15/10/12
So they have these snazzy adverts, Iggy Pop says he uses them- they have dogs in suits... Looks like wonderland, they must be good.... Right? Dead wrong. I will open this by saying that I have dealt with British Gas, Orange, O2, BT - all titans in the game of treating their customers like filth. But Swiftcover are the world heavyweight champions of treating their customers poorly. Their service should be award winning, in the same way I imagine that Saddam would have said that his Secret Police were award winning. I urge you all - if you're reading this, if you care for your sanity, your car and your bank balance - walk away from that ... Read the complete review
by Petr - written on 19/05/12
My central heating has broken down. They sent out engineer to fix it. He turn out 4 hours late and after looking at the system. He inform me that he has to come the next day. We were freezing whole night. Now, whenever I put on hot water the whole house get heating. Swiftcover is saying that it is not their problem. They even lost my renewal policy! I had to wait on expensive number (0871) for them to set it up again.Customer services were passing me from on department to next and at the and they game number to external company which did not want to deal with is unless I pay upfront.Unfortunately I cannot give them 0 stars for customer services.