Newest Review: ... proved by Go Compare. Swifts nominated repairer trashed my car by going off road and included the repair cost to their damage in the esti... more
Swift is their name and Swift is their game
Member Name: sammy00
Advantages: Cheap! Like accessing online. Very helpful staff!
Disadvantages: Will not match prices
I have been with Swift Cover now for 5 years and joined them when they were pretty unknown after seeing them on a comparison website. Their price was nearly 50% cheaper than I had been paying under Direct Line and the cover was exactly the same - 5 years no claims which I wanted protecting, Courtesy Car, Breakdown Cover and Windscreen cover. My monthly payments reduced from £55 pcm to £30 pcm, I was amazed and did think there must be a reason for them being so cheap! But as I was skint I thought I would risk it for a year and then I could always change again.
I took out my policy and had to pay a £60 deposit, which was higher than the Direct Line sum, and then had 12 payments of £30. The process took around 15 minutes from start to finish, all they asked me for was to send by email/post proof of my no claims. I received an email confirming my policy details and could immediately print out my Insurance Documents and Certificate. I was impressed with this as I did like to do a lot on the internet as its so much easier for me working 8-5 everyday. But I was still looking for a reason for why the policy was so cheap!
Around 11 months later I had a car accident an my poor little Corsa took a major hit. Fortunately myself and my passenger were fine and it was the fault of the other party. We did the usual and swapped details and when I got home I rang Swift Cover straight away. The young girl on the other end of the phone was so helpful, she asked if I was OK (nice touch) and took the other parties details. She said she would get it sorted and I needn't worry about a thing. She really put me at ease. Within 29 minutes she had rung back and had spoken to the other parties insurance and organised a courtesy car via 'Enterprise'. She also asked if I wanted to claim on personnel injury and took some details from me.
Within 3 hours my car was towed away for repair and a courtesy car delivered. My car was fixed within 2 weeks....I was impressed with this as it was so badly hit I thought it would have been a write off! I was so impressed with the care and attention given and how nice the girl was. It was also a novelty not to be handed around several operators!
I have stuck with Swift Cover for the past 5 years, but have now had to move elsewhere. They were always so cheap until last February and my renewal price suddenly increased a considerable amount. As i had been so pleased with their service I did stick with them, but as I have been told it has increased again at the end of this month £55 pcm I have been forced to change. I did ring Swift and mention I had been quoted cheaper for the same level of cover but they said it wasn't in their interest to match prices.
I was highly disappointed as I would have preferred to stay with them, but as mentioned I had found cover a lot cheaper - just £27 pcm! I just can;t argue with that, but will be sad to leave Swift!
Summary: A lovely insurance company to deal with!
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