by A Poulton - written on 23/09/13
Cliff notes version: Involved in an accident with a polish driver. It was a deliberately induced accident (Cash for Crash)! Swift wrote my car off after incorrect valuation. Swift breeched my insurance contract by failing to include the alloy wheels which were declared and proved by Go Compare. Swifts nominated ... Read the complete review
by Jack - written on 12/06/13
Good quote and simple set up process, however, my personal circumstances meant that I needed to cancel my policy a little after two months into the policy. For this I have been penailised and all Swiftcover could do was quote their terms and conditions at me; they refused to refund the following months direct debit on the basis that ... Read the complete review
by michael - written on 16/03/13
I was a happy customer for a number of years. I left upon realising that annual renewals were rewarded with the policy becoming too expensive. Other providers were now more competitive in a way that Swiftcover once were (pre expensive TV ads perhaps?). At that point this company became a nuisance. Swiftcover will fight hard to renew your policy and/or try to charge a cancellation. They refuse to let you go. Their behaviour and attitude is bordering on desperate. I would avoid and advise others to do so also.
by peter hewitt - written on 04/02/13
hi everyone i took cover out with swiftcover on 30/11/12 and unfortunatly had to contact them on 16/12/12 to register a claim due to my car being damaged by a careless driver in a car parkclaim was authorised the next day and i used their authorised repairer smith&hughes nuneaton who did an excellent job they also arranged a courtesy car for me through enterprise car rentals whose service was also excellent all in all i can,t fault their service
by Petej - written on 15/10/12
So they have these snazzy adverts, Iggy Pop says he uses them- they have dogs in suits... Looks like wonderland, they must be good.... Right? Dead wrong. I will open this by saying that I have dealt with British Gas, Orange, O2, BT - all titans in the game of treating their customers like filth. But Swiftcover are ... Read the complete review
by Petr - written on 19/05/12
My central heating has broken down. They sent out engineer to fix it. He turn out 4 hours late and after looking at the system. He inform me that he has to come the next day. We were freezing whole night. Now, whenever I put on hot water the whole house get heating. Swiftcover is saying that it is not their problem. They even lost my renewal policy! I had to wait on expensive number (0871) for them to set it up again.Customer services were passing me from on department to next and at the and they game number to external company which did not want to deal with is unless I pay upfront.Unfortunately I cannot give them 0 stars for customer services.
by - written on 03/04/12 (Useful, 133 readings)
Having been a driver for 5 years I always dread the time of year when the car insurance need renewing. the constant internet searches, comparison websites and phone calls from insurance brookers the second you fill out their forms really got me peeved. When I first passed I was paying over £1200 insurance which halved in my second year ... Read the complete review
by - written on 27/02/12 (Very useful, 178 readings)
I have been with Swift Cover now for 5 years and joined them when they were pretty unknown after seeing them on a comparison website. Their price was nearly 50% cheaper than I had been paying under Direct Line and the cover was exactly the same - 5 years no claims which I wanted protecting, Courtesy Car, Breakdown Cover and Windscreen ... Read the complete review
by LaineyS81 - written on 06/01/12
Someone ran into the side of our car in august! Many many many phone calls and emails and it still isn't sorted! They blame everyone but themselves! They wanted us to pay out £600 first and then they would try and get our money back! I don't think so!I also had another car insured with them. Set it all up for them to ask for proof of no claims which I had to remind them it was with them in the first place! Then they decided to take 3 year off my no claims for a windscreen replacement on another vehicle and bump the insurance up another £40 a month, didn't tell me and just changed the direct debit and helped themselves to my money!They are completely useless stay clear!Good and cheap when everything fine but don't take the chance its so not worth it!
by - written on 15/08/11 (Very useful, 216 readings)
--Choosing SwiftCover-- Having just purchased a new car, I of course needed to get myself some insurance. I decided from the beginning to go for purely the cheapest cover I could find, and wasn't as bothered about other factors such as extra perks like courtesy cars. I used some of the price comparison sites to come up with ... Read the complete review
by - written on 08/02/11 (Very useful, 300 readings)
A few years ago I bought a new car, the garage MOT'd and taxed it for me when I bought it and therefore I agreed to pick it up in a few days time. I obviously needed insurance before I could pick the car up and so chose swiftcover mainly because I could get covered quickly but also because the prices weren't too excessive. I ... Read the complete review
by Derek Wray - written on 01/02/11, updated on 01/02/11
Hi AllI have the same problem as Dianne Yip they would not accept that although I had a no claims this year and transferred no claims discount from Aviva (9 Years) they will only acknowledge 6 years. There terms and conditions do not excuse such behaviour. Currently taking court action via money claim against them to recoup my NCD they have stolen. Cheap but for a reason
by Diane Yip - written on 31/10/10
I have only just discovered on going to renew my policy that even though I have 9 years No Claims Bonus. Swiftcover will only provide me with written confirmation of 5 years. Yes that's right in one fell swoop they've just lost me 4 years no claims. 4 years!!!!! I will never again insure with them. I don't care that this is in their terms & conditions in the small print. If I had known in advance that no matter how many years I'd been insured with them (two in my case) it would be to my detriment, I never would have become a customer. I had seven years no claims bonus before I joined them. Now two years on I've lost 4 years and am left with 5 years no claims. Never ever ever ever again!!!!!
by - written on 18/09/10 (Very useful, 462 readings)
This insurance company is fantastic. Now I didn't always think this in fact I got off I got off to a very acrimonious start with them. I joined them 3 years ago and there was a concern from myself that they had not received proof of my no claims discount. For those of you who do not know Swiftcover used to advertise ... Read the complete review
by - written on 03/07/10 (Useful, 175 readings)
I have been a Swift Cover customer for around a year now after finding them via 3 price comparison websites, choosing them quite simply because they offered me the cheapest car insurance on each site! They mainly conduct their business on line, which effectively allows you to manage your insurance yourself, in the 'My Swift Space' ... Read the complete review
by - written on 03/07/10 (Somewhat useful, 103 readings)
Swiftcover.com I have been with Swift cover for 2 years. They offered me the most cheapest car insurance then any other of the mainstream companies (although at that time my insurance cost tons more then my car as I was a young new driver) The process was very straight forward, I remember calling their customer ... Read the complete review
by - written on 08/05/10 (Very useful, 385 readings)
Swiftcover is an online only motor insurance company.. I discovered them two years ago when I was looking for motor insurance through a comparison website. I was after fully comp insurance with a minimal voluntary excess and they came out the cheapest. For the price I also get a basic 1.0 courtesy car should mine be involved ... Read the complete review
by EngineeringProwess - written on 27/04/10
DO NOT EVER USE! It has taken 4 months, and still they couldn't resolve the problem with my car. They blamed me for having another accident, which considering I had the car for 10 miles was almost impossible. Eventually, they acknowledge the problem was with using incorrect settings, but at no point they they apologise or take the case seriously. Basically a £24k motor has sat in the garage doing absolutely nothing. Swiftcover customer care was absolutely appalling, to the extent that they said I should follow up compensation with the garage. Surely that is for the insurance company to follow, as I am their direct customer. I would seriously recommend no one ever uses them!
by P Henry - written on 26/04/10
The worst insurer I ever had the missfortune to deal with. They took away my no claims after I had been hit by a lorry while stopped at the lights on a roundabout, even tho the lorry driver claimed full responsibility. Then they only contacted me via e-mail that was not clearly marked from them (just the person sending it). The only time I did recieve anything of them that was clearly marked was when they wanted me to renew, which i most definetly didn't, I got a new car and a new insurer and have ever since warned everyone off them.They may be good if you never have to claim, but if you are unfortunate enough to have to, then they are about as bad as it gets. Shame there is nothing lower than 1 star to rate them.
by - written on 04/04/10 (Very useful, 128 readings)
When searching for the cheapest insurance quote, Swiftcover were at the top of the list beating many of the others by at least 10%. My actual quote saved me 12% which was just over £100 for me, six months car tax paid for just like that! When you come to insure your car with them, you do the usual filling in forms online with ... Read the complete review
reviews about Swiftcover.com