Newest Review: ... quote I received from Swinton was the cheapest so naturally I went with them. ***Who are Swinton Insurance*** Swinton Insurance are a co... more
A necessary evil made a little easier
Member Name: liz3yy
Advantages: Helpful staff, reasonable insurance rates
Disadvantages: The fact you have to pay for insurance!
It's that dreaded time of year again, My car insurance is up for renewal, *sigh* Since 2008 when I bought my first car and started poodling around town and beyond, I have joined the masses and been drawn into the murky and downright annoying world of motor insurance.
I never thought I would ever drive and therefore need a policy, but moving to rural Dorset 4 years ago put paid to that as the bus service round these parts is about as frequent and reliable as the Government.
I have only ever used one insurance company, or should that be intermediary? You see I buy my insurance through Swinton who don't offer policies themselves but find the best price for you from a large bank of insurers saving you the leg work. Similar to the likes of online comparison sites, gocompare etc.....
***Why did I use them initially?***
When I bought my car my partner helped me find insurance by speaking with his regular broker who he has used for years and trusts without question. They saved me the effort of looking myself and obtained quotes from several firms including Swinton. The quote I received from Swinton was the cheapest so naturally I went with them.
***Who are Swinton Insurance***
Swinton Insurance are a company who work with insurers to offer the best possible deal. They have been doing this for over 50 years and are able to provide cover for virtually all cars and from hundreds of insurers at discounts of up to 25%. They have over 600 offices nationwide and also operate online and via the phone.
***How to contact them***
The easiest way to contact them is via their website at www.swinton.co.uk. I personally prefer to speak to a real person so I call them to discuss my insurance and premiums. Their local offices can be contacted via phone though only during office hours, outside these times they run an 0800 number for questions and customer service in general.
***My Experience with them***
I have been very pleased with their service so far. The first two years I held insurance I was prepared to stay with them as due to my lack of driving experience premiums cost pretty much the same whoever I obtained a quote from so it didn't matter who I bought my insurance from. I chose to stick with Swinton to save any hassle and because their customer service was so good. Only an hour ago today I called them to discuss my renewal which is due next month to see what the price would be and I was pleasantly surprised.
For the past week I have searching and comparing online for quotes, both from comparison sites and from insurers directly. I found a quote from Swinton through a comparison site that was over £10 a month cheaper than my current price, spurred on by this I called them to see what they could offer.
I called their 0800 nationwide call centre number this afternoon and only had to wait about 30 seconds before being put through to a softly spoken woman. I would also say that I'm very please they employ English people at their call centres. I'm not racist in any shape or form, but I do hate companies who employ people from India etc... who struggle to understand what I'm saying and constantly ask how the weather is.
The lady I spoke to took all my details and that of my car before looking on her computer for their best price. The quote I was given was higher than that I had seen online. I told her this and after checking again she was able to beat it, ok only by a matter of pence but still a better deal. I was pleased with that so agreed to go ahead.
I was sent an email almost instantly confirming my new policy and also details of how to find my policy wording online. They also send out paper copies in the post. All I had to do was pay the deposit, equal to one months premium and also agree to send proof of my no claims discount to my local office within 7 days, no hardship there.
The lady from Swinton was pleasant without being annoying and also wished me a Merry Xmas, it made the experience of sorting my insurance out a pleasurable one, and one that only took 15 minutes from start to finish.
***Would I recommend Swinton***
Yes I would. They do the donkey work for you and are very helpful when you need to speak with them. I can't comment on how easy it is to make a claim as fortunately I haven't had to yet. I will update my review if and when that time comes.
Summary: A good all round experience.
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