Abysmal service, use at your peril (Tesco Car Insurance)

Member Name: kopella

Product:	Tesco Car Insurance
Date:	24/03/06 (277 review reads)
Rating:

Advantages: cheap

Disadvantages: deceitful, cheap, poor communication

misleading information provided. If you pay extra for a Courtesy car be aware it is for 14 days maximum regardless of how long it takes to fix your vehicle (usually more than 2 weeks for an insurance claim). Excess amounts are incredibly high & this is not made clear! Legal advice i paid for has still not been provided, is now 3 months after the date of the accident and i have requested this advice 3 times from them, their solicitor still hasn't called me, although this has been promised. I have had only one letter of communication from tescos so far, acknowledging that the claim has been noted. They have provided no information whatsoever unless i have called and prised the information from them. This is the first time i have been in any form of accident, it is a scary experience and i am unaware of what i should be doing. Tesco have provided no help whatsoever and i feel as though i am banging my head against a wall. I thought i would never need to claim as i am a careful driver, however i could not avoid a stolen car which came at full speed from a give way road into the side of my vehicle. I have no idea of what is happening, tescos are very unhelpful and i feel like crying every day this is still going through. I assumed that with fully comprehensive cover and all the added extra's that i would be taken care of. This has not been the case at all, if anything i have been ignored and treated like an irritating problem because i'm in a situation where i actually need them to provide the service i paid for, which they apparently, really do not want to do.

Summary: please beware!