Zurich Insurance Company

Customer Care Award - Pah - it's non-existant! It would seem that Zurich still haven't done anything about improving the training of their call handlers. I was recently hit by a Zurich-insured driver and although the initial response was good it has rapidly gone downhill. Miscommunication & failure to disclose essential information has left me without a courtesy car whilst mine is being repaired. I have spent a good deal of money, (0870 numbers) and about 6 hours of my time doing their job for them today. There are no UK telephone numbers or e-mail addresses available, it all goes through their Third Party Care Team in India. I was told by a UK switchboard operator ...  Read the complete review

Have been with Zurich for my home insurance now for 5 years and have had to make two claims in the last three years. The first was a small claim and was handled with out any problems or fuss. The second was a large claim and was much harder work to get through. I was passed onto a Loss Adjusting Company (Cunnigham Lindsey) who then sub the work out to a building company (Homeserve) who then sub it to a builder. By thetime communications have gone through all the companies it takes ages to get answers or anything done. Must saythough if i ever rang Zurich up direct they wouldget straight ontothe problem and get things moving along again. The Problems all ...  Read the complete review

After 7 years of custom, I have just had to make my first ever motor claim. Considering my 8 years in customer service management, I could not believe I had been so wrong about this firm over the last few years! Nearly a month after my partner had an accident, I only yesterday managed to get hold of the engineer who has recently undervalued (of course) my old car. He would not discuss the valuation with me on the phone and asked me to send the considerable evidence I had gathered through the post - refused to look at the websites with me or to let me e-mail him for efficiency. I had to queue for over 1 hour just to get someone in the claims department to ...  Read the complete review

How surprised i was when i bought my wife a little fiesta to take the kids to school and as she had never insured her own car I expected the worse . I called my local broker and they found me a brilliant deal with zurich insurance , because I myself had earned maximum no claims bonus they have kindly agreed as an introductary offer to let my wife have the same amount of no claims bonus . The guy at the brokers used the word "mirror" the no claims bonus . Well i say have a look in the mirror direct line , i saved £300 . I am sure others will do too ...  Read the complete review

Zurich thinks it has an Award-Winning Claims Service.......well here's one customer who would love to experience it. ! What he got was slow, uncommunicative, misleading, incompetent handling of a very simple claim. It was a full month before he had any communication from the company; by then they could not tell him where his car was; he had no chance to recover personal effects; no courtesy car was provided; no apology was forthcoming........excuse they had been busy.........aren't they paid to sort out their own problems ? Why should the customer have to suffer ? They don't even acknowledge legal documents when asked to do exactly that ! So ...  Read the complete review