Zurich Insurance Company

After 7 years of custom, I have just had to make my first ever motor claim. Considering my 8 years in customer service management, I could not believe I had been so wrong about this firm over the last few years! Nearly a month after my partner had an accident, I only yesterday managed to get hold of the engineer who has recently undervalued (of course) my old car. He would not discuss the valuation with me on the phone and asked me to send the considerable evidence I had gathered through the post - refused to look at the websites with me or to let me e-mail him for efficiency. I had to queue for over 1 hour just to get someone in the claims department to ...

How surprised i was when i bought my wife a little fiesta to take the kids to school and as she had never insured her own car I expected the worse . I called my local broker and they found me a brilliant deal with zurich insurance , because I myself had earned maximum no claims bonus they have kindly agreed as an introductary offer to let my wife have the same amount of no claims bonus . The guy at the brokers used the word "mirror" the no claims bonus . Well i say have a look in the mirror direct line , i saved £300 . I am sure others will do too ...

Zurich thinks it has an Award-Winning Claims Service.......well here's one customer who would love to experience it. ! What he got was slow, uncommunicative, misleading, incompetent handling of a very simple claim. It was a full month before he had any communication from the company; by then they could not tell him where his car was; he had no chance to recover personal effects; no courtesy car was provided; no apology was forthcoming........excuse they had been busy.........aren't they paid to sort out their own problems ? Why should the customer have to suffer ? They don't even acknowledge legal documents when asked to do exactly that ! So ...