Worse Than It Should Be (Zurich Insurance Company)

Member Name: Romulus

Product:	Zurich Insurance Company
Date:	18/01/05 (181 review reads)
Rating:

Advantages: Glossy Website, Wonderful Promises

Disadvantages: Really Slow, Clueless and Uncommunicative, Not Customer Oriented

Zurich thinks it has an Award-Winning Claims Service.......well here's one customer who would love to experience it. ! What he got was slow, uncommunicative, misleading, incompetent handling of a very simple claim.

It was a full month before he had any communication from the company; by then they could not tell him where his car was; he had no chance to recover personal effects; no courtesy car was provided; no apology was forthcoming........excuse they had been busy.........aren't they paid to sort out their own problems ? Why should the customer have to suffer ? They don't even acknowledge legal documents when asked to do exactly that !

So anyway as things enter the second month still nothing settled...........this firm is out to lunch........looks like the best insurers are the cheapest with proper systems........Zurich likes to sell itself as "Swiss" but really just seems to be chaotic and using overworked cheap labour............Insurance is such an easy business why can't they get it right ?

Summary: