Zurich Insurance lead the way with their customer service (Zurich Insurance Company)

Member Name: badders-si

Product:	Zurich Insurance Company
Date:	16/10/08 (103 review reads)
Rating:

Advantages: Could not do enough to help me through very tough times

Disadvantages: The middle men that are making money through association

Have been with Zurich for my home insurance now for 5 years and have had to make two claims in the last three years. The first was a small claim and was handled with out any problems or fuss.
The second was a large claim and was much harder work to get through. I was passed onto a Loss Adjusting Company (Cunnigham Lindsey) who then sub the work out to a building company (Homeserve) who then sub it to a builder. By thetime communications have gone through all the companies it takes ages to get answers or anything done.
Must saythough if i ever rang Zurich up direct they wouldget straight ontothe problem and get things moving along again.
The Problems all came from teh people in the middle of the chain.

Have to say if i was just dealing withthe builders and Zurich there would have been much less problems and much less waste of money. The middle men were getting paid a large amount for doing virtually nothing in return apart from passing on contacts.

However dispite the fact the Zurich policy is to give the work to the loss adjusting company I can not find fault with Zurich. The way that they delt with me during my long drawn out claim has made me feel sure that i will be staying with them for a long time.

In times when customer srvice is sadly lacking in a lot of large and medium sized companies Zurich lead the way for me.

Summary: Zurich made a very hard time for my family easier through working with me instead of against me