Zurich Insurance Company Reviews

Customer Care Award - Pah - it's non-existant! It would seem that Zurich still haven't done anything about improving the training of their call handlers. I was recently hit by a Zurich-insured driver and although the initial response was good it has rapidly gone downhill. Miscommunication & failure to disclose essential information has left ...  Read the complete review

Have been with Zurich for my home insurance now for 5 years and have had to make two claims in the last three years. The first was a small claim and was handled with out any problems or fuss. The second was a large claim and was much harder work to get through. I was passed onto a Loss Adjusting Company (Cunnigham Lindsey) who then sub the ...  Read the complete review

After 7 years of custom, I have just had to make my first ever motor claim. Considering my 8 years in customer service management, I could not believe I had been so wrong about this firm over the last few years! Nearly a month after my partner had an accident, I only yesterday managed to get hold of the engineer who has recently ...  Read the complete review

How surprised i was when i bought my wife a little fiesta to take the kids to school and as she had never insured her own car I expected the worse . I called my local broker and they found me a brilliant deal with zurich insurance , because I myself had earned maximum no claims bonus they have kindly agreed as an introductary offer to ...  Read the complete review

Zurich thinks it has an Award-Winning Claims Service.......well here's one customer who would love to experience it. ! What he got was slow, uncommunicative, misleading, incompetent handling of a very simple claim. It was a full month before he had any communication from the company; by then they could not tell him where his car was; ...  Read the complete review