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Sky by Broadband
Newest Review: ... from them saying yes they had registered me and I would get an e-mail or letter from them in due course. After about three months I g... more More BSkyB in Multimedia
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Avoid Sky broadband like the plague! (Sky by Broadband)
Member Name: fuzzypeg
Advantages: Good when it's finally connected Disadvantages: Too many
Where do I start? First, I had a chat with a Sky promotion assistant in our town centre as I'd heard bad things about Sky and wanted convincing it was OK. He admitted there had been problems at first, but they'd been resolved. He assured me I would only be offline during the change over for a maximum of 3 hours. I stupidly went ahead. I started to set up the router the evening before I went live. I then realised there was no set up disc. I phoned Sky and they told me it was the 3rd time they'd had that complaint the same day. I was told I would receive one in 5 days. It finally arrived, I set everything up carefully following the instructions attempted to connect to the internet - nothing, just a message 'internet explorer cannot open this page'. Another (expensive) phone call to Sky. That followed about 45 minutes of click this, go into that, try this,try that, eventually I said I'd had enough and wanted an engineer to come and sort it out. I was told the next available engineer would take almost 2 weeks. I had no choice but to wait. The engineer came, spent about 5 minutes fiddling about with the computer (doing all the things I'd previously done) then he phoned Sky and wrote down a number. He told me to ring the number and they would sort it out, he then left! I was fuming, I should've told him he wasn't leaving until HE'D sorted it out. Summary: Only change to Sky if you're prepared for hassle and can afford the expensive phone calls to them
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Last members to rate this review:
(16 members total) Overall rating: Useful Last comments:
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