

Product Type: Mamas & Papas furniture
Newest Review: ... bed but we were able to sell this on as it was such good quality so I guess the resale value is a good thing to consider too. The basket ... more
Lovely, quality basket for baby but quite costly
Mamas & Papas Moses Basket Millie & Boris

Member Name: hayley_jayne
Product:
Mamas & Papas Moses Basket Millie & Boris
Date: 12/01/09, updated on 10/08/09 (575 review reads)
Rating:
Advantages: Excellent customer service
Disadvantages: Expensive, high delivery costs
I came across the Millie & Boris basket on the Mamas and Papas website and it really looked the part. At £89 it was on the upper end of our budget but it was on offer at the time so we received the rocking stand free (RRP £32). The basket co-ordinates perfectly with the Millie & Boris Nursery Interior Collection; not an issue for us as we used it downstairs. However, we did buy the Millie & Boris Evolve Changing station (RRP £95) as again the colour scheme worked well with our downstairs interior.
I ordered the basket through the website. I found the site easy to navigate and had no problems ordering. Standard delivery costs £4.95 and ensures delivery within 7 working days. This seems quite steep to me as many websites offer free delivery offers or give you free delivery if you spend over a certain amount. This would put me off unless I was making a big enough order for it to be worthwhile (which I was in this instance). If you want delivery very quickly it is substantially more.
My order was delivered promptly. I didn't actually do more than take a quick glance at the basket on arrival and all seemed in order. It was then packed away until the baby was born. When we used it for the first time in the middle of last October we soon realized that the basket was skew-wiff as if there was a twist in the basket weave. Over the following fortnight this became more pronounced and I decided to phone and complain. I used the customer service line available on the website and was put through to an advisor. I was extremely happy with the service provided. The lady asked what the problem was, looked up my order from her end and arranged for a new basket to be delivered and the old one collected. She said the old one would be taken so they could take up the complaint with the supplier as part of their quality control process. The new basket was delivered as promised (bare basket no bedding etc) and was in perfect order.
The new basket is sturdy and good quality. It is made of maize and is traditionally woven. It comes with a mattress, adjustable hood and a Millie & Boris basket coverlet. The stand and sheets for the mattress need to be purchased separately. I selected the rocking stand and I totally love this, it rocks gently when pushed and is really helpful in getting baby off to sleep!
I would recommend this product if you can get it at the right price. However, there are similar looks available at a better price. I would if buying again, probably purchase, the 'My Toys' Clair de Lune Moses Basket in white, which is only £34.95 from Bambino Direct.
*Product Specification*
- Cover: Velour 80% polyester, 20% cotton.
- Linen: 20% linen, 80% cotton. Filling: 100% polyester.
- Size: 85cm x 45cm approx.
- Complies with BS EN 1466 British safety standards.
*Price and availability*
This is available from Mama & Papa stores and on the website www.mamasandpapas.co.uk . As of today (12th Jan 2009) it is on sale at £71.20 (RRP £89). It is a popular design so it is worth checking out www.ebay.co.uk for a second hand bargain (just be sure to buy a new mattress).
Summary: Lovely product but you could stretch your money further!
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