good choice rubbish services (B&Q)

Member Name: barbie84

Product:	B&Q
Date:	04/01/09 (80 review reads)
Rating:

Advantages: good selection

Disadvantages: rubbish customer service

B&Q are the largest DIY store in the uk, they have very little in the way of rivalry other than the local builders merchants so do a very good trade from the public aswell as people in the building trade and even have a trade desk and trade parking so they dont have to waite in the queues with the rest of us.

Well i would like to say that our local store stocks all your DIY needs and to a certain extent it does with a vast range of all the products it stocks with everything you could need for the garden and home with the exception of polystirine coving which i spent ages looking for only to find they didnt sell it when we were decorating our livingroom.

Most items are stocked in store but if they are large items they are available as home delivery only sometimes as our bath was, which i wasnt impressed with the service we recieved, i was told the date it would be delivered and that there driver would call before hand to give me a time, the warehouse only being a 5 minute drive from our house we were there first delivery of the day so when they loaded there van they phoned to tell us they were on there way, the plus point to this was we were not waiting all day for it to be delivered but i did not apreciate being woken up at 5am to take delivery of a bath neither was i impressed by the fact that they deliver to your door step only and no further meaning i had to get the bath upstairs to the bathroom my self, the other disapointment was the fact that the rest of my order, the taps and waste out lets were ordered at the same time but because they were not large items i was told by the delivery driver i had to collect these from the store myself. I wouldnt have minded so much if this so called service was free but they charged us £8.99 for the delivery.

I do find there selection of paints to be of a very good quality and a good price but other items are a little more expensive than other shops.

Summary: a mixed opinion