B&Q Cowboy Installation (B&Q)

Member Name: Steve

Product:	B&Q
Date:	05/10/09 (24 review reads)
Rating:

Advantages: nothing

Disadvantages: everything

Had a kitchen installed by B&Q in March 2009. I spent a fortune on the installation because they assured me of quality and minimum inconvenience. It was a disgrace.

The 5 days turned into 4 weeks. Left without water for a week. The house was left a mess each night with rubbish all over my garden. The tiling looks like it was done by a toddler. The electrical and gas work failed a NAPIT inspection (considered dangerous). The fitters were rude and agressive. They screwed through a pipe causing water damage and just gave me a tin of damp treatment to sort it out myself! The end result is worse than I could have done myself. I paid £4000 for installation (and that was half price!) and the fitters told me they'd have done the work for £1400 if I'd gone to them direct. Even that would have been a rip off for the quality of workmanship.

There was no support from B&Q and I was offered a fraction of the compensation I was due. I even complained to their arbitration service and that just involved a heap of paperwork and they were ultimately useless, only prepared to refund for individual items and didn't care about the overall service and finish. Next step is small claims court.

You have been warned, NEVER use B&Q for your installation.

Summary: Amazingly poor quality of workmanship and service. Rip off merchants.