Newest Review: ... the returns desk (subsequent to her phone conversation with the manager), that there was nothing that B&Q could do for me as the item w... more
B&q you suck!
Member Name: smiler82
Advantages: good prices even price match cheaper companies
Disadvantages: get caught shoplifting when your not pinching!
Hi and welcome to this review. I would like to start by saying that i always use B&q, my partner is a builder and has a trade card with them and as it's only down the road we find it easy and convenient to get to it's a big one too with plenty of parking.
B&q have been very good to us as when we find a product cheaper B&q will match it so we don't have to go out our way and we find that they are reasonably priced so it's not often we find it cheaper else where.
On one occassion my fella went with our 5 year old and i stayed at home with the baby, when they returned my fella told me he had been banned from B&q because when he went to pick up some wood he had some staples in his hand so he popped them in his tool belt whilst he carried the wood to check out, on arriving check out there were security guards there telling him he was now banned as they got him on camera stealing!
now stealing is when you actually take the goods without paying and leave the shop premises my fella hadn't even had chance to put his wood down to get the staples out of his tool belt!
Funny thing is he argued with the security bloke and told him he wanted to speak to the manager and said to phone the police which B&q didn't do.
B&q phoned the next day to apoligise for the misunderstanding after seeing how much our business uses them lets just say it's a good figure for them to lift the ban!
I suppose you can say B&q were definatly on the ball just that they should catch actual shoplifters not someone who you could clearly see didn't have enough hands to hold everything and by the way my lad was also holding stuff!
We still use B&q and still rate them highly even after the mix up it has just become a funny story for us now.
Summary: on the ball a little too much should catch the real thieves