Newest Review: ... the returns desk (subsequent to her phone conversation with the manager), that there was nothing that B&Q could do for me as the item w... more
Pontprennau B&Q and Cooke & Lewis Kitchen
Author Name: mcollings
Disadvantages: the kitchen and the store
Radcliffe Kitchen and Pontprennau store
"After purchasing this kitchen in February and having it delivered in March we have experienced nothing but problems.
On delivery 60% of the cabinets were damaged, 6 pieces were not actually delivered and when customer services tried to sort it out and get the store to call us the store did not.
We made several calls to the store and the designer did not call us back, nor any other member of the department.
After finally the telephone customer service team managed to get us in contact with the store for support and they were less than helpful. If it was not for the telephone support at the central office I would have ripped the kitchen out at that point and delivered it back to the store. I would have to say Pontprennau store are a joke for customer service.
Since then we have had nothing but issues with the kitchen and the store.
We are having to pay again and again to try and work around the lack of urgency to sort this problem.
We arranged for a consultant to come out through the Pontypridd store and no one turned up. When I finally spoke to the Store Deputy I was assured that all would be rectified, and it was not.
We did get a consultant out who was not much use and proposed solutions that were completely impractical.
The cabinet door frames are splitting and the larder doors do not fit , the sink was damaged in manufacture, the trap supplied was the wrong size, the filter for the extractor was 4 times too big, we were supplied items that were not needed. The whole quality of what is supposed to be a top of the range kitchen is APPAULING.
The faults with the kitchen are mounting, NO ONE is helping, we were promised an independent consultant 2 weeks ago no one has arrived. The Pontprennau were supposed to call and they havent. The kitchen is not fit for purpose the store are unhelpful and the overall experience has been nothing less than disgusting.
We have twice tried to call the case worker for B&Q and been promised a call no one has bothered to call back. The problems are mounting and there is nothing being done to reslove the issues.
The last time we spoke to the Pontprennau store a consultant was very rude and told us well what do you expect us to do.
If this is what Kingfisher Group are promoting as customer service and happy customers they are not even coming close to attempting to make us happy.
All I can is advise is avoid the store and the kitchens period !!!!!!!!!!"