I had a problem when I tried returning a faulty Makita drill which was less than 5 months old.Whilst standing in the queue which seemed like an eternity I looked over to my left to witness some troll of a woman confront a man( who with my bad eyesight standing 30 ft away was clearly over 30)and ask him for id so he could buy some glue, when finally I did get my turn and explained that I lost my receipt they tried fobbing me off with a Makita helpline and were VERY defensive as if they made the bloody thing and its coming out of there pocket,to cut a long story short they were Very unhelpful and the troll I spotted earlier was just itching to lay into me,anyway i'm going back today armed with a bank statement to prove I did'nt steal it and BATTLE with the trolls AGAIN!

b and q customer service rating 0