Newest Review: ... the returns desk (subsequent to her phone conversation with the manager), that there was nothing that B&Q could do for me as the item w... more
A chore, and so are the staff!
Member Name: jenny23
Advantages: Good discount on the products.
Disadvantages: Grumpy staff, not willing to help.
I recently visited B&Q in Leeds to enquire about some bedroom furniture that I wanted to order online, and to pick up some decorating supplies.
I had already selected my preferred furniture range on a previous visit to the store, and wanted to look at a few items in more detail before ordering online (they had a special 20% online discount) such as different handles that I could select from. When looking at the different handles on display they weren't labelled so I didn't know how to identify the one that I liked when ordering online.
I must have hovered around the bedroom section for about 10 minutes before I spotted a member of staff. This member of staff however could not help me as it wasn't their department and suggested I ask upstairs (which was the kitchen and bathroom sections). I was wondering why there wasn't someone for the bedroom department seeing as there was a stand with an information 'i' on it.
The lady upstairs had to ask someone else, who then showed clear annoyance at being interrupted from a conversation with another colleague. When I explained what I wanted to be shown, she huffed and puffed and stomped down the stairs behind me, making me feel very uncomfortable that I was asking her to do something. She told me what the handles were called and then stomped off. I just hope they are the right ones when they arrive!
After this I really felt that B&Q could work on their customer service, especially when customers are about to spend a rather hefty amount of money and just want confirmation of something that should actually have been displayed in the first place!
Summary: Needs to work on their customer service!