B&Q Reviews

Having bought an expensive electrical item from B&Q it failed during it's second use out of guarantee.(It is a Macallister Pressure Washer and is only used once a year) It turns out that no-one will mend this item as the parts have never been available in this country.Head Office do not care, everything is "not our policy". This is the second electrical item that I have bought from them that has failed rapidly Luckily that one can be mended, and mended, and mended at my expense.If you really feel you have no choice, but to buy from B&Q, ask a lot of questions and realise that their policy is to take no responsibility for the quality of the products they sell.

I returned a Dimplex microfire cube heater that had seriously overheated with fumes emitting, then completely failed. I was told by an assistant at the returns desk (subsequent to her phone conversation with the manager), that there was nothing that B&Q could do for me as the item was outside the 45 day period in their return ...  Read the complete review

I recently visited B&Q in Leeds to enquire about some bedroom furniture that I wanted to order online, and to pick up some decorating supplies. I had already selected my preferred furniture range on a previous visit to the store, and wanted to look at a few items in more detail before ordering online (they had a special ...  Read the complete review

Once upon a time, a central point of B&Q adverts was that you could purchse what you needed, safe in the knowledge if you bought too much or the wrong thing, you could return it. Not any more. For a start, you need the receipt or they won't even talk to you - well they will, but will treat you like dirt, and tell you 'our ...  Read the complete review

I had a problem when I tried returning a faulty Makita drill which was less than 5 months old.Whilst standing in the queue which seemed like an eternity I looked over to my left to witness some troll of a woman confront a man( who with my bad eyesight standing 30 ft away was clearly over 30)and ask him for id so he could buy some glue, ...  Read the complete review

B&Q Cambridge - don't go there. It's scruffy and untidy, you can't get served in a reasonable time, the shelves are badly stocked and they can take weeks to restock the most basic of items.I was let down over a bathroom suite a few years ago, would NEVER use their fitters or design service and neither would i order online.I'm lucky to have a Homebase a few yards further down the road - superior in every way.Why on earth don't the execs read these reviews and do something about the public image.

Radcliffe Kitchen and Pontprennau store "After purchasing this kitchen in February and having it delivered in March we have experienced nothing but problems. On delivery 60% of the cabinets were damaged, 6 pieces were not actually delivered and when customer services tried to sort it out and get the ...  Read the complete review

The experiences of others below is exactly what to expect at erdington B&Q.5 years ago we brought a bathroom suite. Shower has always leaked from door seal, despite being correctly fitted. Just very bad design - no angled lip to direct the water back into the tray. You would think that if a company sold a product that needs parts that wear out they could source the parts for you. Could not get a toilet seat (its a square design) despite them still selling the range, and they actually laughed when I asked them if they could get a bath shower hose which had a unique connector. Am I really meant to buy a new bathroom suite every time the shower hose wears out? I would rather sell a kidney than go back there.

I normally choose B&Q over other DIY retailers for their range and price. Everything you can imagine is there. If you need something small and intricate like a certain kind of screw with an exact length then chances are they will stock it and have the bigger things like whole shed's or playground toys in stock ready to ...  Read the complete review

Hi and welcome to this review. I would like to start by saying that i always use B&q, my partner is a builder and has a trade card with them and as it's only down the road we find it easy and convenient to get to it's a big one too with plenty of parking. B&q have been very good to us as when we find a product cheaper ...  Read the complete review

What is B&Q ---------------- B&Q is a DIY shop/Warehouse, they are usually huge although there are one or two smaller ones around. We have a huge huge mega store. Over the years I've used B&Q a lot to do up the house or for more large projects such as paving/kitchen floors and more. Admittedly ...  Read the complete review

I will try to keep this short, but would strongly advise against using B&Q for a new bathroom /kitchen installation. - planned everything out in store and made order - turned out tiles were labelled wrongly on display, but thankfully I double checked everything so changed the order - change of order not processed so ...  Read the complete review

Over the past year or so, my partner and I have been renovating an old house, and unfortunately this has involved spending quite a lot of time in B&Q. In case anyone doesn't know, B&Q is a large chain of DIY stores, open to trade and retail customers, and they a range of bathrooms, kitchens, tiles, paint, timber, fires, outdoor ...  Read the complete review

I ordered an ensuite bathroom from B & Q when it arrived they were reluctant to put inside the hall for my 90 year old Mother. When I checked it there were parts missing and all I received when I called them was denial. As it was a suite I had to pay again for the parts that they had left on the truck. Will never buy from B & Q again.

I am writing to say how dissappointed I was with the delivery and installation of my B and Q bathroom. I ordered from the Swindon megastore and arranged for a "designer" to visit. Basically what we got was identical to the existing bathroom but new. We paid (B&Q always ask for payment up front because ...  Read the complete review

Placed an order with B&Q Culverhouse Cross just after Christmas. Have paid for the items but no sign of delivery. Have chased up the order but nobody knows what's happening and the department I need doesn't seem to have anyone working in it. Was promised a call back on Monday a.m - now 3pm and guess what, no call. Have emailed their head office too yesterday and no response.Think I'll just get my money back and try Wickes!!

note to dooyou this info is freely available if you look in the right place http://www.kingfisher.co.uk/ B&Q are part of the Kingfisher group link above if your looking for a management contact but theses big companies have a habit of changing numbers if they get to many customer ...  Read the complete review

We visited the Taunton store in the New Year,even though they were very busy the member of staff was really helpful.We bought 2 worktops and were given a delivery date for the 11th Jan.On phoning their freephone number on the morning of delivery (the phone was answered immediatly,no press this and that)The lady told me delivery was expected between 12 and 6pm,the driver also phoned when he was 15 minutes away.The items arrived at 1.20pm.The delivery guys were pleasant and helpful.The wortops were very well packaged so were in perfect condition. We are very pleased with them especially as we had seen them at higher prices from other outlets and web sites. Well done,thanks b&q !

TERRIBLE COVENTRY STORE - ALVIS"Terrible example of a store manager Sam Kunner at Coventry Alvis store, they promised me a refund of all costs to break back into my house as there poor quality lock broke, they went back on there word and refused - even though manager Andy at there call center acknowledged that they had indeed promised me a full refund.Do not trust this store at all - the stock is inferior Quality - backed up by a cheat of a store manager who promises refunds - then refuses - In my opinion a true example of a CONMAN.AVOID THIS STORE"

TERRIBLE customer servicePoor quality stockIt is extreemley difficult to get a refund for faulty items at this store, they would rather cause you stress and then laugh at you than help and provide a decent level of service, i was shocked to be honest, there was two big arguments with the manager who refused refunds in front of me at the returns desk, before i too was told to get out of the shop...Unbelievable Appauling store, i had heard rumours from friends about this store - how i wish i had taken more notice of them.I had tried to return faulty flooring that was chipped and of such poor quality, but now it is stuck in my garage and i am out of pocket and have wasted so much timeLIARS and Cheats B and q