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We got our king size divan from Bensons around 3 months ago. We got a finance thing, 6 months i think but the other half organised it. Our bed was delivered as planned, they phoned up when they were on our way. Our house is quite difficult to find as it's a rear underdwelling so i always expect a phone call en route asking for directions,or to tell us they're somewhere else completely. We also live down a small lane right next to a river (it looks like a public footpath at the bottom) so they had to carry it down from the main road. They managed fine, just a knock on the door, very surprising. Looked a little odd seeing a man carry a mattress on his back down our little path. I never had to deal with their customer service dept as we had no issues at all. I guess it could be a completely different review if i had, judging by what others have said.
After just having a little scroll down to look at the reviews here I am perplexed at why Bensons has such bad reviews? On the subject of bad experiences... Dreams. I honestly do not know how they are the UK's best selling bed store - the store was old and dated, tiny, dirty and had completely uninterested staff. Bensons on the other hand, was a completely opposite experience. Before I start, I will admit that it was a new store. It had been open only 5 days before I bought my bed from them so it was inevitable that everything was very swanky, smart and clean. The choice of beds was very good with everything from bog-standard single mattresses up to uber deluxe super king television or air beds. When I say bed, I really mean mattress as I'd already bought the frame from another store. If you aren't already aware, Bensons have something they call the Comfort Station. This is a section of the store where there are five beds lined up each numbered from 1 to 5 each with a varying degree of firmness. You then try out the beds to find which number is most comfortable for you. Once you have "your number" you then have a look round the store and it gives you a good indication at which mattress to try out (e.g. if you found a number 3 comfortable - which I did - you would try out the number 3 mattresses). Here is a rundown of what the numbers equate to... 1 - Soft/medium. They say that this is ideal if you sleep on your side as it lets your shoulders and hips sink into the mattress while supporting the rest of your body. I say... rubbish! Now, I like a soft bed - but this was ridiculous. It was a horrible feeling and you literally sunk into this squishy horribleness of a mattress. Obviously, it wasn't a popular one as I think I saw about 3 in the whole store. 2 - Medium. They say that this is great if you sleep on your side, but prefer a slightly firmer feel. Firm isn't a word I would describe this with and while it is certaintly an improvement over number 1 it's still too soft for me. 3 - Medium/firm. They say this is a good option if you change position a lot and sleep on your side and your back. I found this the most comfortable and went with a number 3 in the end. I went with my mum and she found this too soft and I think some people would as well. It's a bit squidgy but I like it, its certaintly a big difference over number 2. 4 - Firm. They say this is just the right support if you sleep on your back or on your front with a medium height pillow. It's a tad on the firm side for me whilst not being overly firm. The salesman said that 3 and 4 are the most popular as I can imagine. 5 - Extra firm. They say this is often referred to as Orthopaedic, they have a very firm and supportive feel. They say orthopaedic... I say bloomin rock hard! I thought number 1 was bad, this was horrendous! Avoid avoid avoid. Very few of these in the store too. In the end I went for double size Silentnight Mirapocket 2000 mattress. The store was busy and I think we had the manager. He was a loud northerner who was clearly a confident seller though give him his credit he was very good. Swift, chatty and generally helpful. The mattress was £599.99 though he immediately knocked £100 off the price even though the bed wasn't in the "extra £100 off" section. We were then hit with the £40 odd delivery charge on top but it is a bulky item to be fair but I would've prefered it included. Delivery took 3 weeks (luckily the same day the frame turned up so it was well timed). I was out for the delivery but I am informed the delivery guys were good. A fortnight or so later and the mattress is wonderful, a slightly different feeling from in the shop but it's got a nice sheet on it now and it's soooooo comfy. And warm too. The bed mattress comes with a 1 year warranty though I think you get a longer warranty if you buy a frame too. The store I bought it from if anyone's interested is the Old Shoreham Road branch in Hove and there is a swanky new Harveys store downstairs in the same building. To sum up, Bensons offered a wide selection of beds, pleasant staff and in the end a not bad price. Oh - and a super comfy bed!
Reviews on here would tend to suggest that Benson's for beds is a terrible company so it was with some trepidation that I looked towards purchasing from them. The mattress on my bed had come to the end of its useful life with springs digging into our bodies giving an uncomfortable nights sleep and a bad back. Through my work I had a number of love 2 shop vouchers which can be spent at Benson's for Beds and as money is otherwise rather tight, I thought they seemed like the only viable option. Which one did I go to? My partner and I visited the Bognor Regis branch which is located on one of a number of industrial estates on the outskirts of Bognor. Interestingly on the same site is a Dreams, which we also took a quick peek in for comparison (massively more expensive and no one offered to help us in there). The in store experience: We went mattress shopping on New Years day and found the shop was fairly quiet which just a couple of other shoppers around, one of whom was in the process of making an order. A sales person approached us asking if we needed any help to which we responded we were just looking - he helpfully pointed out the area of the store where you can test the different firmness' of mattress and told us to let him know if we needed anything. We circled the show room a couple of times - first having a general look at types and prices, secondly having decided we wanted a fairly firm mattress, we narrowed in on these ones to work out which were in our price range. Two were 'affordable' for us and using my phone I quickly looked up some reviews online to see what consensus was on them - from what I read, the more expensive one came up rather well. Instead of calling for assistance right away we left and entered the Dreams shop a couple of doors along to make a comparison in there - the shop was empty of customers, no staff approached us or even smiled in greeting and we couldn't see a single mattress under £1000(!) so we soon retreated back to Benson's. The original member of staff we spoke to noticed we were back and we told him which one we were considering so he told us its virtues (double sided for summer/winter and pocket sprung), then handed us over to another person who helped us complete the purchase. We told him we had measured our bed and just wanted to confirm we needed a regular double mattress - we gave him the measurements and he said they were indeed correct and he talked us through basic mattress care ie. how often to rotate/flip which was quite useful. One point I wasn't too impressed about, and it wasn't exactly the sales persons fault, was the delivery charge - this isn't made obvious anywhere in the shop and it's not mentioned until right the way through the booking process (I suspect this is done so people are less likely to back out). I did expect to pay some sort of delivery charge, but I did think £40 was rather excessive. The sales person did make the perfectly valid point that diesel is expensive and the only other thing the company could have done would be to bump up item prices to compensate 'but then anyone buying multiple items would pay more than they do now' - I took that to mean that if you bought more than one thing you'd still pay £40. At the end of the day though I think making the items a bit more expensive and having 'free delivery' would be a better way to go. There is no way around the delivery charge - you cannot pick up from store or depot, I checked. Payment: I don't think the sales person was overly impressed when I produced a hand full of Love2Shop vouchers in £10 denominations - he did say he had to write the order number on each one and then send off to head office, but he did concede it was a great way of paying for things if you get the vouchers free through work! After handing over the amount I was asked to sign a contract - a copy of which I got to keep along with care instructions etc I was given in a little folder. Value for money: Product wise I certainly found the prices to be very competitive - looking online we wouldn't have got a better deal than what we paid in store for the mattress we picked, although I'm not sure how their prices compare on say something a bit different like a bed frame. Delivery: The first delivery date we were given was 3 weeks from the date of order, which was longer than we would have liked but beggars can't be choosers. I took the day off work as they couldn't book a specific slot, however I was told I'd be contacted by text nearer the date with a rough time and phone call on the day. True to their word I had a text about 3 days prior to delivery informing me to expect them somewhere between 7am and 1pm, on the day of delivery we had a phone call at 10.30am saying they were about half an hour away and asking for rough directions as to where the house was along the road. When the lorry turned up I noticed it was a plain white one and thought maybe deliveries were subcontracted, however both delivery men were wearing Benson's tshirts. Upon opening the door I was told my directions were most useful and the gent seemed perfectly friendly. With the help of the other person in his lorry they brought the mattress up to the porch and asked if we had any material to give the plastic covering a quick wipe down so they wouldn't drag any dirt through the house (a nice touch I thought). They then hauled it upstairs and placed it on to the bed frame, from which we'd already removed the old mattress. I then signed a confirmation of delivery and they were on their way. I have to say that now it's on the bed the mattress looks a lot bigger than it did in store, that's not a complaint it's just something I wasn't expecting - it's certainly a lot deeper than the one we were sleeping on. I'm hoping that's a good thing and means it's better quality. The sales man did say I should expect the mattress to last 6 or 7 years reasonably before replacement might be a good idea. Guarantee: Apparently if I'd bought a bed as well as a mattress we would have been given a 5 year guarantee - as we just bought the mattress this meant we only get a one year guarantee, although why there was a difference wasn't explained. We were told that if the mattress is soiled at all then the guarantee will become invalid - again I don't see why this should be the case unless the soiling has caused the problem, and I don't see how that can happen. Either way we were advised to use a mattress topper, which is pretty much common sense anyway - helps keep it looking nicer for longer! --- Overall I have to say I've been very happy with my experience - which is a relief, after reading all these reviews I was expecting to have a rough time of it! All the staff I meet were generally friendly and not at all pushy, service was efficient and on time. Obviously I have not had cause to approach their customer services department and hopefully I won't have to - if that instance should arise, I'll update my review to reflect the experience, but as it stands I definitely recommend them.
Whilst the store itself was fine during the buying process, the follow up service has been awful. We received a call to say our new mattress would be with usin 45 minutes. I therefore allowed the guy they had arranged to take our old mattress to take it away. We then had a phone call 45 minutes later to say that driving conditions were too bad with the snow, so they would not be doing any deliveries in the Bournemouth area! Hang on - you were only 45 minutes from my house and there is only an inch of snow! The delivery department then said I was looking at a 3 week wait on redelivery, but they would look into getting it to me sooner and would ring back the same day. Guess what - no phone call. The customer service line got us through to someone who could not help with delivery, or with us cancelling our order, but would offer us £10 to buy an airbed. Really. Returning to the store next day, they only offered us a 20% cancellation fee, or an 6 week delivery date. So currently they have my money, my old mattress and my new mattress, and I am £179 out of pocket for a new cheap mattress that was delivered next day by a local bedding company, albeit in the wrong size as that is all they had in stock. Whilst appreciate that the originating circumstances are unfortunate rather than negligent (saying that I received 2 other deliveries the same day so driving conditions could not have been that bad), there are a number of ways that this sitution could have been handled that would not have involved me being irritated enough to write this review. Lesson learnt - next time I will spend a little more money at their local competitors with the excellent customer services skills.
I upgraded from a standard IKEA double bed that was falling apart to a superking bed from their Sydney range. We got what I consider to be a great price (£1150 including headboard +40 for delivery). We also got two years interest free credit where we only needed to pay £55 a month for two years and no charge was involved for having the credit. The sales person was very typical of a sales person (bit smarmy, little pushy) but we got the deal we wanted. The whole store did seem a little disorganised. This was evidenced by the fact that they only took the first direct debit payment 11 months after me purchasing the bed! Some forms had got lost along the way. They tried to make me sign another credit check which I refused. They thought they'd fixed it when they hadn't etc. To be honest, though it was a bit annoying to receive letters insinuating the whole thing is my fault, I did get an extra year's interest free credit out of it! A final tip - the shop I went to was a clearance shop and they seemed a lot more flexible on price compared to other stores as they often had end of lines, ex display etc.
I bought a (£600+) mattress from them in 2010 (order 222588685) ...it spent the best part of a year in storage...so has only had about a years use...it sags on both sides of the bed...when lying on it .. it feels as though you are lying in a trough , and has a ridge down the centre of the bed !! On contacting customer services i was told to email them photos..this i did , then i waited and waited for a reply...after numerous requests for an answer i repeatedly emailed them until eventually i received an email from them saying they had my email but no photos...(guess this is their delaying tactics...hoping you get fed up) I repeatedly resent the photos without reply...some 2 weeks later they replied saying it looked to them as though the mattress was heavily soiled (load of nonsense...there are no marks on it whatsoever..) and as such they would be taking no further action !! I rotated the mattress (top to tail) so that the light from the window showed the so called 'soiled area ' better ..and even the blindest customer service rep could then see it was 'soil' free and that is was the pattern / hollows that were giving that effect...retook photos and again emailed them....guess what ...NO REPLY !!...If you read this Rebecca Davies of customer relations...GET YOUR ACT TOGETHER !! and to anyone else reading this ..DON'T BUY A BED FROM BENSONS...they are RUBBISH !!
I ordered the Modus bed frame from Bensons For Beds online for £450. When the delivery date drew near I got rid of my old bed and began sleeping on a mattress on the floor. When the bed arrived I began assembling it only to find that one of the parts was severely damaged and another caused some problems with dowel joints not being in very good alignment. I called the customer service line and was put on hold for almost an hour until they closed at 5pm so I was unable to speak to anybody. Therefore I sent an email to the customer service department and received a quick response from Holly Tattersall. She was very apologetic and looked to rectify this problem quickly and promised new parts would be dispatched the following day. A few days later the new parts arrived at the billing address and not the original delivery address, I was quite surprised by this oversight I thought the situation would have been handled with extreme care. Therefore I had to transport the items to the correct address myself only to find that a part was faulty yet again. I contacted Holly again who owned up to the delivery mistake being entirely her fault and a new part was sent out promptly. Once the bed was built I emailed again to discuss compensation, reminding her of the trouble I have had at the hands of the company and that my sleeping situation (a mattress on the floor) had become unbearable as I work shifts, regularly getting up at 3am for work. The reply I got was unsympathetic and explained to me that Bensons For Beds had a limit of 10% for compensations but due to the circumstances she would go "above and beyond" and offer me 15%. This translated to £66.67 OR £120 worth of store vouchers. When I asked to be put in contact with a member of higher management I was refused. To top everything off by the time my bed was finally built, the frame was in the sale for £299.99. Avoid this company at all costs!
My boyfriend and I moved in together a few weeks ago and decided that we needed to upgrade our bed. We chose a King sized pocket mattress with a wooden bedframe from a local store. The store manager was very friendly and helpful and quickly got it set up, took our payment and helped to arrange delivery. It all started to go wrong from here. The earliest delivery date was nearly 5 weeks away and midweek, so we needed to stay at home. The charge for delivery was close to £35, even though we were spending a lot of money instore. We happily parted with a very large sum of money and went home to wait. Eventually the delivery day came and the bed arrived very early in the morning, but the mattress did not. We were told ' Sorry, but it wasn't put on the van.' This wasn't very helpful as we had arranged for the old bed to be picked up in a few days time. I was then put on the phone to a very rude and unhelpful woman in deliveries who assured me that there was nothing she could do and the earliest they could redeliver would be a week, or more later. At this point the delivery office have made the delivery men search the van 3 times, been rude and condescending on the phone to me for about 45 minutes and generally left a bad feeling in my mouth. I was then forced to sign the delivery sheet (apparently they couldn't leave the frame unless I did), even though I only had half of the shipment. It is very easy to feel held to randsome when you have parted with large amounts of money and have no product to show for it, especially when you have lost trust in the company you are dealing with. All I expected was for them to be polite and professional and try to sort it out as quickly as possible. That is not what I got. In addition, when the mattress did arrive, it was clear that the delivery men didn't have very much regard for the product. All the packing was ripped and they dragged it through the dirt up to my front door, rather than carrying it. I was too dispairing at this point to tell them to take it back and bring me a clean package. (I mean, it;s not like people have to sleep on these things, or anything). If that is what they treat products like in front of the customer, I hate to think what they do when no one is looking. After the bed eventually arrived (causing more time to be taken off work), I made an official complaint about our treatment. I was offered half of my delivery fee as compensation (because half the bed was not delivered) and told that having someone be rude was not grounds for any sort of company recompense, or apology. I was put through to an equally rude manager who informed me that their actions were within customer trading standards, so I had no right to complain. That conversation practically left me in tears. Apparently managers at Benson Beds think that it is fine for their staff to be rude to customers, so long as everything falls inside customer trading laws. This is not an opinion I share. The complaint was investigated, but unsurprisingly the phone conversation was not taped so it was my word against the woman's and nothing happened to her at all (surprise, surprise). I recieved my very small sum of compensation (which was more like a slap in the face than an actual apology of any kind, but I took it because it seemed silly not to) and I am now doing everything I can to prevent other people sharing this experience of Bensons beds. Their products may be nice enough, but unless you don't mind waiting for a very long time, misdeliveries and taking 2 days off work, potentially thrown in with rude staff and delievery drivers who don't seem to have much reverence for the property they are transporting, then I do not reccomend Benson Beds. I had some dealings with Dreams about 4 years ago, which went very smoothly indeed. I wish we had gone there!
I have never had a poorer shopping 'experience' than with Benson's. After spending almost £1500 in one visit it took about 5 months for all the items to be delivered. I was continuously fobbed off by the customer services department as they blamed the warehouse, the level of demand - anything but the company. None of the management would ever return a phone call despite constant promises by the customer services. Even when the final product was delivered - after 4 last minute changes of delivery day - they would not assemble it, despite my having paid for this.I have now just finished assembling the bed that I ordered. The instructions are incomplete and the bed itself doesn't fit together properly.I will never, EVER buy from them again
I bought a Relyon 1250 about 2 years ago. After 9 months it started sagging in the middle like others have mentioned. I called Benson (who by the way are part of the same company group as Relyon) who asked me to take photos which I did. I then received a letter in the post saying this was normal settling of materials! at this point it was sagging bu about 2 inches in the middle. A year later I'd decided I'd had enough as the mattress was now uncomfortable to sleep on with is sagging about 3 inches. I called benson again and was told again to take photos. I refused and demanded that someone come and look at the mattress in person, after a bit of arguing they agreed. Had a technician come round and he recommended the mattress was replaced. They have now discontinued the original mattress and I've been given the option of a Relyon airflow 5000 as a replacement. I'm going to the store this week to try the mattress out. Unfortunately my local benson has closed due to a fire so I now have to travel 15 miles to the next closest store. I can only hope that the new mattress doesn't suffer from the same sagging as it looks like it's a common problem with relyon mattresses. Relyon appear to be a quality brand but they use sub standard materials in their beds. I've had a pocket spring/memory foam mattress before and also know several people with the same type of mattress from other brands an non of them have suffered from sagging. I'll not be buying anything by Relyon or from benson in the future
I bought a Relyon Pocket 1400 mattress which seemed OK in the shop. I bought it and arranged delivery but couldn't be there for the whole day so wanted to re-arrange a delievery date. The shop told me i had to phone the depot and do it myself as it would be easier. There is no way on earth you will ever get through to the depot. I sat for half an hour just to see. It puts you in a queue and says "we are very busy and you are 4th in the queue and there is approximately a 12 minute wait please call back your number has been saved and you will not lose your place in the queue. I called back after 10 minutes and was yold there was now a 28 minute wait. Ithen called the shop back and told them it was their job so do it! Eventually he phones me back and tells what a nightmare it was getting through and he works for them!!! 6 weeks on and the mattress has completely sagged in the middle and i have chronic bache ache so i complain. They ask me to take pictures of a white mattress to show them. How on earth are u supposed to judge a mattress from a photo??? There is no way you can tell what the mattress is like from a photo! They will take your money and as soon as you have entered into a contract they are not concerned about you. Please do not deal with Benson's for your own good. If you do then i hope you are wealthy enough to just say 'sod it i'll buy a new one' because that is what you will have to do. And before you say 'one complaint doth not a judgement make' read the others or just ask friends of mine who have the same experience. I read it too late. ALways look it up on the net before committing.
I recently spent more than £1500 for a top of the range bed. It was delivered after six weeks that is two weeks after the expected delivery date. The bed was delivered with broken drawers which we highlighted to the delivery guys and asked them to take it with them and they refused saying we should contact their head office to arrange recollection. We tried to contact their customer service for several days until the fourth day when we managed to speak to someone after holding for 57 minutes! They promised to deliver new drawers after another 4 weeks and we are still waiting for them! The bed was supposed to be delivered with a mattress protector which was never delivered and had to demand a refund. If it was not that the bed we bought is exclusive to Benson for Beds we would have demanded a refund for the bed. It turns out we are not the only ones to have received a rotten deal from this company. My advice is steer away from these backstreet traders!
Benson Beds are the worst company i have ever come across. The delivery date of my purchase was pushed back TWICE, the bed came with no screws, 3 products delivered on 3 different dates and aftersales care line had me on hold for an hour!I would seriously advise anyone to go with Dreams. Absolutely shocking.
Product: Benson's for Beds Rating: Advantages: Can't seem to think of any? Disadvantages: I am left with a load of damage and a faulty bed. UPDATE DO I NEED TO GIVE YOU ONE POOR POOR POOR SERVICE STILL NO REPLY ANYONE GOT A DIFFERENT EMAIL OTHER THAN WOTS ON THE WEB? Went to Benson's for Beds in Chippenham late 2010 bought a child bed to be delivered to store. I waited till just over delivery date.Still no call, so I called them, it turned out the bed was not ordered but our money was taken in full. They would not refund due to strange conditions. I had no help with customer service over the phone. I had to go to store the same not to helpful until I wasted over two hours with the store guy on a busy day. I left the store telling them and making sure i had a copy of my complaint printed on their paper that it would be sorted within their time scale for the complaint. The bed came to store a week later. I collected and was promised a maximum discount if I came back again. I gave them the benefit of doubt and went back in Jan 2011. I bought a top of the range bed got a discount as promised. Then had it delivered yesterday. AAAAAAARRRRRGGGGGHHH! The nightmare begins. The delivery guys should have come with spurs and a Stetson's. They walked mud all through the house. They made dirty marks up the wall. They broke the fixing to a curtain retainer. This had left me with time consuming jobs to do. They would not put the bed together for me as they were running late. I asked again if they would but they kept saying their running late and it not that hard to do. So I was left pressured into doing it myself. Turns out the £1000.00 bed I bought is faulty as well. I am now left awaiting response from Benson's on what they are going to do on this matter. I am not the only one that had a problem yesterday. There was cue forming and lots of people didn't even get their beds delivered. The beds were just dumped at store to be redelivered by a local courier firm. I have been told that I will hear from them today to sort this all out. I will keep you all informed of the out come good or bad! Summary: What can I say I will keep you informed on the way Benson's handle this! Didn't want a leave a star
Went to Benson's for Beds in Chippenham late 2010 bought a child bed to be delivered to store. I waited till just over delivery date.Still no call, so I called them, it turned out the bed was not ordered but our money was taken in full. They would not refund due to strange conditions. I had no help with customer service over the phone. I had to go to store the same not to helpful until I wasted over two hours with the store guy on a busy day. I left the store telling them and making sure i had a copy of my complaint printed on their paper that it would be sorted within their time scale for the complaint. The bed came to store a week later. I collected and was promised a maximum discount if I came back again. I gave them the benefit of doubt and went back in Jan 2011. I bought a top of the range bed got a discount as promised. Then had it delivered yesterday. AAAAAAARRRRRGGGGGHHH! The nightmare begins. The delivery guys should have come with spurs and a Stetson's. They walked mud all through the house. They made dirty marks up the wall. They broke the fixing to a curtain retainer. This had left me with time consuming jobs to do. They would not put the bed together for me as they were running late. I asked again if they would but they kept saying their running late and it not that hard to do. So I was left pressured into doing it myself. Turns out the £1000.00 bed I bought is faulty as well. I am now left awaiting response from Benson's on what they are going to do on this matter. I am not the only one that had a problem yesterday. There was cue forming and lots of people didn't even get their beds delivered. The beds were just dumped at store to be redelivered by a local courier firm. I have been told that I will hear from them today to sort this all out. I will keep you all informed of the out come good or bad!