Newest Review: ... bed was delivered as planned, they phoned up when they were on our way. Our house is quite difficult to find as it's a rear underdwelling... more
Customer service is a dirty word to them
Benson's for Beds
Author Name: debbie
Benson's for Beds
Advantages: It was close
Disadvantages: Everything else
Whilst the store itself was fine during the buying process, the follow up service has been awful. We received a call to say our new mattress would be with usin 45 minutes. I therefore allowed the guy they had arranged to take our old mattress to take it away. We then had a phone call 45 minutes later to say that driving conditions were too bad with the snow, so they would not be doing any deliveries in the Bournemouth area! Hang on - you were only 45 minutes from my house and there is only an inch of snow!
The delivery department then said I was looking at a 3 week wait on redelivery, but they would look into getting it to me sooner and would ring back the same day. Guess what - no phone call. The customer service line got us through to someone who could not help with delivery, or with us cancelling our order, but would offer us £10 to buy an airbed. Really.
Returning to the store next day, they only offered us a 20% cancellation fee, or an 6 week delivery date. So currently they have my money, my old mattress and my new mattress, and I am £179 out of pocket for a new cheap mattress that was delivered next day by a local bedding company, albeit in the wrong size as that is all they had in stock.
Whilst appreciate that the originating circumstances are unfortunate rather than negligent (saying that I received 2 other deliveries the same day so driving conditions could not have been that bad), there are a number of ways that this sitution could have been handled that would not have involved me being irritated enough to write this review.
Lesson learnt - next time I will spend a little more money at their local competitors with the excellent customer services skills.
Summary: Would love to review the actual bed but that might take a while.