boxclever Reviews

Cancelled agreement, goods not collected, after months of phoning them to collect they issue a County Court Notice against me!!! DO NOT USE Box Clever. I rented a TV and washing machine from Box Clever. They canceled the agreement and never collected the goods. Instead they gave my details to debt collection agencies that I had to phone each time to which they responded "we get that all the time from Box Clever" and passed the debt on. Now in their infinite wisdom, despite the fact that the goods are still here waiting to be collected, Box Clever sent a County Court Notice for £1748. DO NOT USE BOXCLEVER.

The worst company i have ever come accross. Have been renting washer/drier originally radio rentals for 9 yrs. Now cancelled rental cause hav managed to buy new machine. Said they wud pick up machine, but have left messages saying i could buy the machine for £30, or if i knew someone that might want to. Do they not understand that i have bought a ...  Read the complete review

Having rented the same TV from Radio Rentals/Granada/Box Clever since August 1999 (that's over NINE years) with only one minor fault for them to fix during that period, I had paid them the value of the set about three times over. Their policy seems to be to leave your monthly rental at the same figure for ever and ever unless you phone ...  Read the complete review

I have been a customer with them for many years. This was when it was called radio rentals. I am paying about £22 a month for tv & video. I phoned them yesterday to cancel, but they told me I could be paying £11 a month for it. They said that I should of phoned them to pay the cheaper rate. So all this time I've been paying them this amount, ...  Read the complete review

Like Frank Roberts, we rented washer from BC, they mixed-up the invoicing, failed to collect the machine for 5 months, twice gave me the wrong place to return it to myself, put three DCA's onto us and then tried to charge us replacement cost for TV & VCR we'd returned previous year! Failed to reconcile final bill when they eventually collected ...  Read the complete review

I had rented a washing machine for 10 years, which eventually died of overwork. As I was moving house the following month I informed Boxclever who said that they could not collect the old machine in the time available so it was mutually agreed to write it off, and the account was closed. A year later Boxclever sent a debt collecting agency ...  Read the complete review

Be careful and double check when you cancel that they have logged it, cancelled mine a month ago, they said it would be collected today, and surprise surprise it wasnt logged on their system. CS are rude and arrogant telling me I have to wait another week for collection. Needless to say I will not be paying them any more money.

As has been mentioned in previous reviews, Boxclever are very happy to take money off you and are very polite until you wish to cancel. My washing machine, which I had rented for years, was collected very smoothly or so I thought. The next day when I came to use my sink I realised that water was sloshing out all over my cupboards under my sink. On ...  Read the complete review

As has been mentioned in previous reviews, Boxclever are very happy to take money off you and are very polite until you wish to cancel. My washing machine, which I had rented for years, was collected very smoothly or so I thought. The next day when I came to use my sink I realised that water was sloshing out all over my cupboards under my sink. On ...  Read the complete review

Boxclever is a company who you can rent various electrical items from. They do have some high street stores but have been closing them in the droves over the last few years but you can check out the website for a list of store locations and all products they offer. These include: - Tv's ranging from 13.99 upto £54.99 ...  Read the complete review

Box idiotic - Advantages: None I can report - Disadvantages: Rude customer services , Incompetent service, fundamental errors

After my husband had cancelled the standing order for Boxclever on the 25th Sept 02 and i phoned for them to come and pick up the tv and video it took them until mid December to actually pick it up. After i was advised by the customer service to take it myself to one of their shops, can you imagine large tv and video carried through a town centre? ...  Read the complete review

I'd been walking around a week saying, "Yeah I've got my TV from Box Fresh. They're really good." But, in fact far from providing TV sets, they actually produce men's apparel, that's mens clothing to you and I! So who was it, exactly, that I'd got my television from? Turns out it was Boxclever. Great name for a ...  Read the complete review

About four years ago (when I was a bit strapped for cash!) I decided to rent a new television from what was then Granada TV Rentals - now Boxclever. All was OK until October last year when I decided that I wanted to buy a new telly and stop renting - prices for wide-screen now being a bit more sensible! I wrote to my local Boxclever ...  Read the complete review

Parents were long-term renters of TV from Radio Rentals ... became Granade ... paid annual invoice in February every year ... no problem. Then BoxClever took over ... 5/4/02 - 94 year old mother received threatening letter from BoxClever referring to non-existent previous letter (they actually later admitted that that letter had ...  Read the complete review

Date Action 12/10/02 Sent letter giving notice of termination of agreement on 2 december – no reponse they had moved offices and not informed us 6/11/02 Sent follow up letter advising that direct debit payment had been stopped – no reponse 18/11/02 Received undated letter asking us to re-instate direct debit 18/11/02 ...  Read the complete review

Box Clever are possibly the most incompetant and unhelpful company I have ever had any dealings. Their staff are not hjust rude but actually offensive. The most recent member I spoke to described her colleagues as 'completely stupid' and told me that what I had been told by them was wrong or that i was lying. Without going into ...  Read the complete review

I must admit that I was a bit wary about cancelling my contract with Box Clever after reading some of the disaster stories on here, but when I finally picked up the courage and phoned them, I was pleasantly surprised. The girl that answered my call (within two rings) was friendly and efficient. Withing two minutes, she had noted my details and ...  Read the complete review

In September of 2000 I opened an account with Granada (Box Clever) of Bournemouth, hiring a washer-drier and television. My account was due to end in May 2001. During May I arranged for the account to be closed and the equipment to be collected (I was told that from then onwards I would not be charged for holding the equipment). Granada had still ...  Read the complete review

For various reasons decided to rent automatic washing machine from Radio Rentals and now Boxclever. We have just completed 3 years of rental and on our second machine(our choice to change).After second period of 18 months rental decided to purchase and cancel with Boxclever to whom we were paying £19.00 per month by d.debit.Phoned Boxclever ...  Read the complete review