When I came to write this review I couldn't help but see how low this shop has scored and so I read through some of the reviews and am really surprised by the poor service people experienced. Our experience was a good one but I think it does show that it will depend upon your own store and the staff they have in during the day. Perhaps we were just lucky. New carpet We decided we should get a new carpet for our bedroom. I have been putting it off for a while because I am quite a clean 'freak' and the thought of having everything removed from our bedroom and the chaos it would cause really put me off. I was persuaded to at least look at carpets and ...  Read the complete review

Had a misfortune of visiting CarpetRight and of ordering a mattress. Within a week we found a much better bargain at a different establishment, so we visited the store exaclt a week after purchase expressing an intent to cancel our order. The salesman mentioned that it would not be possible and led us to his store manager. The store manager showed us a "cancellation policy on reverse of the invoice"... which effectively stated that they accept a cancellation only in case of breach of contract and since they incur increasing cost with passing time, cancellations may attract a charge. The store manager mentioned that he would forward our ...  Read the complete review

I know that sometimes things can go wrong, there can be delays with orders and that's just part of life. What is really bad is the fact that when things go wrong with Carpetright, there is absolutely nowhere to turn, and this seems to happen quite a lot from what I have seen reading many online reviews. I purchased a bed and mattress from carpetright, costing £1500, and I am still waiting for a delivery date after waiting more that 5 weeks. Delivery is supposed to take 21 to 28 days and at the time of purchase this was fine as we were decorating. At the end of the 28 days we had finished decorating and had disposed of our old bed. After numerous phone calls ...  Read the complete review

I was shocked to see such bad reviews for Carpet Right from a number of your reviewers, and very sorry that they received such poor service because my experience has been so very different. Carpet Right in the Parc Tawe branch in Swansea has been amazing. I popped into three Carpet Right stores in Swansea before beginning extensive house renovations. However, the Parc Tawe branch is the nearest to my home, and not only do they have a wide selection at a range of prices, but the service from Ian, the manager, and Chris is outstanding. Initially, when starting to look for carpet, I was rather at a loss because of having to purchase flooring for the ...  Read the complete review

DO NOT TOUCH CARPETRIGHT WITH A BARGEPOLE! I have no carpet and no refund. I paid nearly £600 to Carpetright at Laira bridge, Plymouth for a carpet. Due to finding woodworm and also a family bereavement, I had to delay the fitting date, which Carpetright said was no problem. When I asked for the carpet, they said that their computer said it was delivered and fitted on the original date. I showed my receipt and asked for a receipt, delivery note or signature from them - they couldn't care less. I asked them to question or name the imaginary carpet fitter or delivery drive - they couldn't care less. i visited repeatedly, telephone repeatedly and ...  Read the complete review