Carpetright : Maybe if in the right town (Carpet Right)

Member Name: birdoffire

Product:	Carpet Right
Date:	23/04/06 (997 review reads)
Rating:

Advantages: cheap

Disadvantages: Rude, unhelpful, don't tell you what going on, mislay carpet

Ordered some carpet from Carpet Right as it was cheap and the carpet didn't have to last more than a couple of years.
The problem as that I was moving and ordered it from the Bracknell branch but it was going to be estimated/fitted by Chichester Branch.
After not hearing anything for a week phoned them up to see when they were going to come round and measure up, but they had ordered the carpet using my approx sizes.
So made them cancel the order and get Chichester to estimate, which they did. About a week or so later found out that the size in the colour I ordered had been discountined. So had to go back into the shop and reorder in a different colour.
A couple of weeks gone by and I went in to the chichester branch and claimed not to know anything about my order.
And then to this week, Bracknell branch told me that the carpet was on it's way and should be in Chichester by Wednesday, didn't appear. Then told I would be in Thursday but maybe Friday, so asked my wife to go in on Thursday to check up on them, but rudely told it wasn't in and it was nothing to do with them. Then was told by Bracknell it was in was sent to Birmingham by mistake, and would be in Chichester Friday/Saturday. Went into Chichester Saturday, lady at the desk was very rude and unhelpful.
So I guess my carpet is having a holiday in the West Midlands somewhere.

Summary: Rude, unhelpful, don't tell you what going on, mislay carpet