Carpet Right horror story (Carpet Right)

Member Name: michael

Product:	Carpet Right
Date:	16/11/07 (1040 review reads)
Rating:

Advantages: none

Disadvantages: all

2 weeks ago my brother treated my mother to new carpets for her new flat, he took her to Carpet right in New Malden,, picked 2 carpets for lounge and bedroom, paid and left. Last Friday i phoned my mother in Surrey, (my brother is in East Sussex and i am in Yorkshire), to ask her if she had got her new carpets, the horror story she told me next shocked me and i was wondering if anybody else has been stung the same way. Thursday 8th November, 4 fitters turn up, start laying the underlay in lounge, then 1 turns to my mother, who is an old age pensioner, living in sheltered accomodation, and says, thats an extra £40 pounds on top of the £112 she had to pay for fitting, because in his words "we aint furniture movers". My mother has got her wrist in plaster, which when purchasing the carpets she explained to the assistant that she had a broken wrist from falling over 4 weeks ago, and would have a problem moving the bed and wardrobes, to which he said it would not be a problem, as the fitter got more aggressive she phoned my brother in East Sussex, and the fitter swore at him down the phone, my mother ended leaving 4 fitters in her flat while she walked down the high street to withdraw an extra £40, which she was given no recipt for, the brand new wardrobe was dragged along the bedroom floor and broken, the cream carpet in the bedroom turned out to be green when laid, my mother is so easy going she will not complain. Also while the fitter was outside my mothers flat talking to the store in New Malden, my mother and the other neighbours could hear all the swearing and bad language he was using. I have e-mailed carpet rights head office, but as yet my mother has not had any reply let alone an apology. Is this the norm for such a big company

Summary: Never again