Carpet right or carpet Wrong? (carpet right) (Carpet Right)

Member Name: jenjade

Product:	Carpet Right
Date:	11/03/09 (747 review reads)
Rating:

Advantages: Cheap, Loads of choice and helpful staff instore

Disadvantages: Carpet fitter was rubbish! Carpet didn't last well and the special offers and complicated

I bought a carpet from carpet right last year. The reason I choose carpet right was because there was loads of choice and they were helpful.

I went into carpet right and explained that I wanted the stairs carpeted and I had no idea how to measure it etc. Firstly, I chose a carpet I liked there were a lot to choose from including very large of cuts but because it was the stairs area, I needed carpet off the roll. It was very complicated working out how much the carpet would cost as the price has 20% off then an further 10% off which was very confusing I wish they ran offers that were simple to understand. After choosing the carpet, they came out to my home and measured the area along with noting how many grips I would need and how many connectors for the carpet in other room.

Later that day they phoned me and gave me the estimate of how much everything would cost and so further options like different coloured carpet connectors etc. The price seemed quite reasonable I cannot remember how much it was but it seemed like a good price for a large piece of carpet and 4-carpet connector then all the grippers. I discussed the option of them fitting the carpet for me and delivering it to my home this seemed like the best idea at the time. I was told if they fitted the carpet with one, of there contractors then they would be responsible for any damage or errors in the measuring so for assurance I decided to let them fit the carpet for me.

The carpet arrives, after a morning of inconvenience with the stairs out of action the carpet was fitted, and it looked very nice. The carpet fitted was polite and respectful while he was fitting the carpet he asked me if I wanted to keep the odd piece and he took any I did not want away with him. After he left I vacuumed the carpet and felt very please at the way it looked. I had put up with no carpet for a whole year and to felt so warm and homely having carpet on the stairs.

Later my daughter came home from school and went up the stairs she came back down screaming her head off with tears rolling down her face holding her foot. After calming her down she explained that she has stood on something sharp I studied her foot to discover a pin pick cut on her toe so I asked her to show me where she hurt it thinking there was a pin or nail not he floor. She showed me how he put her foot fully onto the step so I ran my hand along the step and found very sharp pins sticking up on the stairs. I phoned carpet right back about this, was told the carpet fitter would come out, and have a look the following day.

The following day he arrived and I showed him the problem and explained about the sharp pins. He explained to me that this is the carpet grippers and he can bang them down a little but they need to stand up to hold the carpet in place. He banged them down but they were no better. He said there was nothing more he could do as the pins needed to stick up to hold the carpet.

A year on and we have trained ourselves not to stand on the sharp bits! Also over time and several vacuuming the carpet has come loose around the edges and is very fragile, the carpet itself seems ok and the staffs in the shop was very helpful but the carpet layer didn't fit the carpet to my satisfaction and it has not lasted like I expected it to! Overall I would recommend buying a carpet from carpet right but I would not use there fitters as the one we had was not very good. I did phone and complain again after he came out to check the carpet and carpet right said there was nothing they could do unless I wanted he to go round and have another look but this would have been a waste of both my time and his time!

Summary: Carpet right have complicated pricing offers and rubbish fitters!