Very poor customer service (Carpet Right)

Member Name: Annoyed

Product:	Carpet Right
Date:	23/06/09 (117 review reads)
Rating:

Advantages: Price

Disadvantages: Service / Feedback / Delivery

Carpet Right in Guildford have provided appalling customer service.

It started a few months ago now when we went into the store and found that they were discontinuing solid wood flooring. They were offering their outstanding stock at a very good price so we went for it.

They booked a chap to come around and survey the floor which seemed like a great service as they weren't going to fit it. He duly turned up and wandered around measuring, however, he didn't one lift the carpet and stated that it would be concrete and fine to lay the floor on, he then left saying that the store would contact us to confirm pricing.

The store did not contact us so after a week I contacted them. It all got sorted and we purchased wood, fitting glue and beading. OK so far...

I went away with a delivery date and thought nothing further of it.

Weeks passed and the day before the delivery date the store call up and say "sorry, i've just checked and we haven't got the wood, we'll order it and I'll call you back with a date"..... I'm annoyed at this point as they have had weeks to check and arrange a stock order if they didn't have it.

Anyhow - They don't call back

I call them and they say that they've spoken to the supplier who can get them the wood but they'll call me back to confirm a date on a specific day.

That days comes and they don't call.

I call them and they say that they will get the wood in store today but that they haven't got the glue in store..... ok - thats just incompetence as they've had over two months at this point.

Still - I'm waiting and we may get some wood, glue and beading at some point in the future. Of course as a show of good will the store have discounted my order by.....nothing!!!!

In short.... Carpet Right Guildford, good prices..... for a reason!

Summary: Cheap - for a reason