Disatisfied customer (Carpet Right)

Member Name: B.Bradshaw

Product:	Carpet Right
Date:	14/08/09 (125 review reads)
Rating:

Advantages: Very good carpet fitters

Disadvantages: Customer service

The customer service has a lot to be desired at Carpetright,after buying a £1ooo worth of carpets and being told fitting would be no problem because we had several rooms to clear that the fitters would work round us,we were messed about from day one,not down to the fitters I must add they did an excellent job,especially on the last room when Carpetright had cocked up and cut the carpet to short, we got told that they could piece it or they would replace it with a new piece of carpet which was fair enough,but hang on they then said it would take another 7 to10 days,and when you have lived upside down and have dismantled beds and bedroom furniture to have to wait another 10 days is a bloody joke,so we obviously had it pieced.When my husband complained to the shop he was met with an arrogant salesman who never even apologised for the mistake they had made,needless to say we won't be using them again and definitely would'nt recommend them they will promise you anything these days to get your money off you,sales people used to bend over backwards for you once of a day,now its like they are doing you a favour,don,t they realise that Joe Public are paying their wages,then they wonder why their firms go to the wall.

Summary: We just feel they don't do themselves any favours an apology would have been nice!!