Newest Review: ... ring us up between 9am and 10am and tell us if we were morning or afternoon. We paid £390 to Carpet Right and then had to pay the rest... more
Carpet Right? Fat Chance!
Member Name: funkymunky1
Disadvantages: PRICEY, RUDE, DISHONEST
I went to my local Carpet Right in Castle Bromwich. I measured my room and it was 4m by 3m (after rounding up to the nearest metre = total of 12 sq m). I went there and there was a carpet called Nordic Berber Sand Rib which had 66% off (plus another 10%off) so it was £8.52 per sq m and I chose some underlay for £4.99 per sq m. I also needed gripper rods, a z bar and fitting.
I worked out the carpet and underlay should have come to £161.88, so I was expecting to pay around 190 in total, or £200 max. Then he did some calculations and told me the total was £242.00!! I asked the man how he had worked this all out and if I could have a copy of the calculations he did, and he became hostile and said to me "The carpet only comes in a 13ft feet roll which is beyond my control. There is nothing I can do." I told him that I was going to look elsewhere and left. So he wanted to charge me for two extra feet as my bedroom is only 11ft long.
I then went to a small carpet shop by where my mum lives on her recommendation. In the shop window he had a sign which said "free fitting", which put things off to a good start. To be fair he did not have as wide a choice of carpets, but I found one that matched my room perfectly. It had a nice swirl pattern, which the Nordic Berber did not. It actually looked more expensive than the Nordic Berber. It was £11.99 per sq m but the man was selling it on sale for £6.00 per sq m. I told him that I needed underlay, gripper rods and a z bar to connect the carpet under the doorway to the laminate floor in the hallway. The final price was £110!! I had to pay an extra £20 as my Mum lives quite a way from me, so he said I wold have to pay for the delivery as it was out of his usual area. I did not mind one bit! Even with paying for the delivery I still saved £112.00!!
Carpet Right are thieves! A lot of the carpets are overpriced and then they make out they are on 'sale' to get you thinking you have saved a packet, when it fact the sale price is what the carpet was worth in the first place. They charge you for fitting and everything else. I think if you spend over £100 the fitting should be free. They were also dishonest as the man who served me refused to show me how he had calculated the figures. I would never ever go to them ever again. Cowboys!!
Summary: Would never step foot in there again.