Newest Review: ... ring us up between 9am and 10am and tell us if we were morning or afternoon. We paid £390 to Carpet Right and then had to pay the rest... more
Carpetright. Dishonesty and disgraceful service!
Member Name: EJM123
Disadvantages: Dishonesty. Disgraceful service. Bully boy attitude to the customer.
DO NOT TOUCH CARPETRIGHT WITH A BARGEPOLE!
I have no carpet and no refund.
I paid nearly £600 to Carpetright at Laira bridge, Plymouth for a carpet. Due to finding woodworm and also a family bereavement, I had to delay the fitting date, which Carpetright said was no problem. When I asked for the carpet, they said that their computer said it was delivered and fitted on the original date. I showed my receipt and asked for a receipt, delivery note or signature from them - they couldn't care less. I asked them to question or name the imaginary carpet fitter or delivery drive - they couldn't care less. i visited repeatedly, telephone repeatedly and wrote again and again - they couldn't care less.
At the moment I have no carpet (never had), and they will not give me back my money. Their attitude is disgraceful. I am just a minor inconvenience, I have no rights and am no threat to them, so they can just fob me off.
Please do not use them or you may also be treated like dirt.
Summary: Carpetright have stolen my money. Carpetright couldn't care less.