NEVER EVER AGAIN (Carpet Right)

Member Name: annegault

Product:	Carpet Right
Date:	15/03/03 (749 review reads)
Rating:

Advantages: NONE

Disadvantages: EVERYTHING

I PURCHASED A SMALL BATHROOM CARPET FROM CARPET RIGHT. I WAS QUOTED £32 PLUS £25 FOR FITTING. I PAID £57. THOUGHT THE FITTING WAS A BIT EXPENSIVE BUT I WANTED IT FITTED QUICKLY. THE CARPET WAS FITTED THE NEXT WEEK BUT THE FITTER ASKED FOR £25. WHEN I SAID IT WAS ALREADY PAID HE SAID IT WAS NOT. I LOOKED AT MY INVOICE AND SAW THE PRICE OF THE CARPET WAS £42 AND £15 DELIVERY. I KNEW NOTHING OF THE DELIVERY CHARGE.

WHEN I RANG THE STORE BUT THE GIRL WHO SOLD ME THE CARPET WAS ON HOLIDAY. I THEN RANG CUSTOMER SERVICES WHERE I WAS TOLD TO PUT THE COMPLAINT IN WRITING AS THE AREA MANAGER DID NOT TAKE TELEPHONE CALLS!! (HE ONLY HAD A MOBILE AND SHE COULD NOT GIVE ME HIS NUMBER).

CARPET RIGHT STORES AND CUSTOMER SERVICES LEAVES A LOT TO BE DESIRED.

NEVER AGAIN SHALL I PURCHASE ANYTHING FROM THEM AND SHALL INFORM MY FRIENDS TO STAY WELL CLEAR OF THEIR STORES.

I VERY MUCH REGRET BUYING THIS CARPET AND AM CERTAIN I COULD HAVE GOT IT MUCH CHEAPER ELSEWHERE.

I AM VERY ANGRY WITH THE ATTITUDE OF THE STAFF.

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