Poor After Sales Service (Carpet Right)

Member Name: enid1

Product:	Carpet Right
Date:	04/04/04 (493 review reads)
Rating:

Advantages: None

Disadvantages: Very Poor After Sales Service

Carpetright inspected, estimated, supplied and fitted carpet throughout our house. After only 11 months we started to find problems. Dirt was coming up through joins in the underfelt where it had not been sealed. The carpet is badly marked and will shortly need replacement

Carpetright's first reaction was to admit that we did not receive their their normal level of service and to apologise to us, but to refuse to do anything about it.

I then wrote direct to their Chairman who promised an investigation. That was almost 3 months ago and while I have written to them several times they do not even reply. Phoning their customer service is no help at all.

In my experience their after sales service is terrible.

It now seems my only recourse is to take legal action.

Summary: