Carpet Right Reviews

10th July 2009 we went looking for two double beds (nearly£1000 which we paid for on our debit card full price). We end up buying them from Carpetright - The Bed Store. We were originally told that delivery would be three weeks! What a joke that was. Week 3 I phone and was told that I had been misled by the assitant, who was no longer working ...  Read the complete review

We ordered our carpet on 13th april and had it laid on the 21st April. Order no was 0314111005890. We bought a oasis berber. 2wks after i noticed that there was a patch in front of the settee, it looks like a dirty patch, on looking closer it was the pile flattening, we bought a new hoover as we thought that our old one was not picking up the ...  Read the complete review

The customer service has a lot to be desired at Carpetright,after buying a £1ooo worth of carpets and being told fitting would be no problem because we had several rooms to clear that the fitters would work round us,we were messed about from day one,not down to the fitters I must add they did an excellent job,especially on the last room when ...  Read the complete review

We are decorating and have been looking for some carpet. We are on a budget so need something that is good quality but a good price. Hum...not an easy task. We have trailed the length of Cardiff looking in all the carpet stores, including stores with large off cuts but nothing quite fitted what we wanted. We found Carpet Right on ...  Read the complete review

Carpet Right in Guildford have provided appalling customer service. It started a few months ago now when we went into the store and found that they were discontinuing solid wood flooring. They were offering their outstanding stock at a very good price so we went for it. They booked a chap to come around and survey the floor ...  Read the complete review

The last time I went to a Carpet Right shop was just 4 months ago in Jan. I wanted to get a new carpet for my bedroom and came to the branch in Manchester. I was delighted with the parking space available for customers right outside. On the way inside here I was greeted by one worker near the door. Why he was near the door greeting customers I had ...  Read the complete review

Stay away!!! I wanted a new carpet for my entire flat, but only needed a bedroom first, I was told if I wanted the same matching carpet throughout I would have to buy the whole flat at the same time. I explained I was no where near ready for the rest, as I had not started to decorate and could be months/years before I was ready for it, ...  Read the complete review

I bought carpet from House of Fraser and it was only 7 weeks later when the fitters finally arrived that they told me that Carpetright owned the carpet franchise for House of Fraser. I would never have touched them had I known this. I was promised delivery in 10-14days. HO HO. They sent 2 guys who were incompetent to do 2 bedrooms and then 3 weeks later 1 guy on his own (who arrived 1.5hrs late and then spent 1/2hr on his mobile) to do the lounge and hall (carpet measured 7m x 5m!). Clearly an impossible task (they knew I was in a 2nd floor flat as their manager had come round to estimate for fitting), the guy then phoned for backup which arrived an hour later. They still managed to do a 2nd rate job.
COWBOYS

I bought a carpet from carpet right last year. The reason I choose carpet right was because there was loads of choice and they were helpful. I went into carpet right and explained that I wanted the stairs carpeted and I had no idea how to measure it etc. Firstly, I chose a carpet I liked there were a lot to choose from including very ...  Read the complete review

In Feb'09 I carpeted my 2 bed flat with CarpetRight (New Malden Branch) and am overall impressed with them. On my first visit to the store I was assisted in choosing carpet by a member of their team. I have to say that, despite working in a carpet shop, they were not particularly helpful in terms of the basics of carpets. I rather ...  Read the complete review

Ive worked for carpet right in colindale and staples corner.staples corner wasnt to bad but behind the scenes at colindale to be honest made me sick.Our manager at the time left to go and open his own shop elsewhere.So the head of carpet right or who ever is in charge of employment hired someone else,they hired a middle aged indian woman,who ...  Read the complete review

This is the only place i have ever brought my carpets from. Although i have a choice of three in my local area i always tend to go to the one in Norwich. There are certain times in the year that i always plan to buy my carpets and this is because they have good sale prices. These are the bank holidays in may. Even without the sales they tend to ...  Read the complete review

BEFORE I START I'M SORRY I CAN NOT SPELL TO SAVE MY LIFE i have been working as a fitter for carpet right and story carpets for the last 9 year before story carpets was taken over by loard whoever the hell he is ( carpet right owner) they had one of the best custmer servcies team around there was never a bad word said about ...  Read the complete review

TERRIBLE STORY, PLEASE STAY AWAY FROM THEM!!!!!!! Product: Carpet Right Rating: Advantages: ABSOLUTELY NONE! Disadvantages: DUTY OF CARE? WHAT'S THAT?????????????   Absolutely appalling service, one if not THE WORST I ever received in my entire shopping life. I went into the Carpet Right ...  Read the complete review

Absolutely appalling service, one if not THE WORST I ever received in my entire shopping life. I went into the Carpet Right Brixton branch in london because of its convenient location (it is close to where i live) and I must admit it was a HUGE mistake not having done my home work before hand. Well, the cut a long story short I bought ...  Read the complete review

Carpet right had one of their huge sales on a few months back so off me and the good lady wife went to see if we could find a cheap but decent carpet for the little ones room because his carpet he has just now is a bit worn and nearly four years old (older than he is)! On entering the store we were greeted by a young chap who seemed very pleasant ...  Read the complete review

Carpets are potentially one of the most boring products to grace our good Earth. However, after a recent incident at my house where a radiator sprung a leak and decided to ruin the whole lower floor of our house we had only had for 2 months, new carpets soon became an issue at the forefront of my mind. Now ill be honest, I am not a leading expert ...  Read the complete review

When arriving in the store, on the Botley road, Oxford, we were initially met by a very friendly junior staff member, however, we were passed over to a more senior member very quickly, who subjected us to horrific so called 'hard selling' techniques, and despite measuring accurately, insisted we buy another foot of lino just to make sure. I ...  Read the complete review

Crawley branch is no better than any other then! Manager is a complete idiot thinking that his word comes above the Law, that is what he more or less told me. Told my parents he wouldn't replace a faulty rug because it had been in their house and health and safety laws said that it couldn't be returned. Then lied to me on the phone before I have even said anything other than that my elderly parents had been in earlier - a complete and utter s**t.
We will see what he has to say when the matter goes to Court as it most certainly will unless their Head Office sees sense and steps in.

Carpetright treat their staff no better than their customers.

Latest trick is rather than have a company announcement that administrators will not be required under 1 million pound stores they get the Regionall Managers to come round and tell administrators that their job title and contract is going to be changed to Sales Assistant which means, a demotion and a loss of earnings due to loss of audit bonus. Any administrators with something to say? Can you put rolls on/cut carpets ? Do you think that the Management and sales persons can actually carry out the administration that you currently do ? e.g banking, fitters bills, audit paperwork, filing, answering the phone,posting
etc... It aint gonna work Carpetright !!!! Customer services will suffer coz the rest of the staff cant hack it