Carpet Right Reviews

Walked through their North Sheilds store for 20 mins whilst the staff were drinking coffee at or around the front desk. Walked out of the store to find a carpet fitter who had had to wait 20 mins before he could pick up a piece of carpet for his own customer. After a quick chat he came round next day, measured our full house and quoted ...  Read the complete review

Carpet Right Swindon, estimated 3 meters more carpet than I needed. Did not detail any measurements on their estimate and insisted I pay on estimate. The estimate omitted any details at all of the measurements, or how he came to his figure. When I later requested the measurements and queried them they became abusive. They refuse to amend their ...  Read the complete review

I paid £30 CASH (which was accepted willingly) for a small rug from Carpet Right in the Newbury store in Berkshire. When I got it home I discovered it was not quite what I wanted.... I returned to the store for a refund TWO DAYS LATER only to be told I could only have a credit note or an exchange!!!! I did not need either but was flatly ...  Read the complete review

My girlfriend and I visited Carpet Wrong in Edmonton this week and after 15 minutes of walking around the shop being totally ignored by the three staff (we were the only customers) they decided it was time to close and locked us in. The manager (I assume as he was the one talking on the mobile phone the entire time we were in there) let us out ...  Read the complete review

Carpet Right in Wisbech, Cambs are the worst offenders of bad customer service. They sell carpet and don't tell you about the underlay and gripper, they won't take responsibilities for their mistakes. They treat their fitters appallingly. they are rude to customers. They are so focussed on the profit margin that nothing else comes into ...  Read the complete review

Ordered some carpet from Carpet Right as it was cheap and the carpet didn't have to last more than a couple of years. The problem as that I was moving and ordered it from the Bracknell branch but it was going to be estimated/fitted by Chichester Branch. After not hearing anything for a week phoned them up to see when they were going ...  Read the complete review

got ya got ya got ya got ya got ya got ya got ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya got yagot ya ...  Read the complete review

We chose carpet right based solely on price. The team at the Sevenoaks branch were desperately trying to sell every carpet accessory known to mankind. Clearly this is where they make their money. We paid a 25% deposit to secure the carpet - no problem. Then they took full payment weeks in advance of the carpets being fitted, once the ...  Read the complete review

After taking the time to visit various stores selling carpets and deciding on which one we wanted,we eventually decided on a carpet sold by Carpetright. The show rooms at Carpetright are (the ones we have visited anyhow)always look inviting and well presented.Salesmen friendly and not pushy. So we have chosen a carpet what next...we sat ...  Read the complete review

People think big companies on big retail parks.are the places to shop in, there is no service, sales are commision driven.Come to my store United carpets in Chester the customer is king, and if you cant come to me , i will try and come to you , BIG is not always beautifull,The smaller retailer will give more one to one attention, and if he does, ...  Read the complete review

Carpet Right is the place to go if you want cheap carpet and over priced underlay and gripper. When the carpet fitter arrived he wanted another £20 to fit the underlay and gripper I had purchased although he would have fitted underlay and carpet gripper supplied by carpet right for free. Carpet Right maintain the fitters are self-employed, ...  Read the complete review

We bought a carpet from CR in Burgess Hill, W Sussex with no problem. They were helpful but no pressure selling. They did an accurate estimate of fitting costs - about 180 quid for most of a small semi - and sent a fitter round to measure up at a convenient time 2 days later. Carpet was fitted nicely before we moved in. Fitter was a bit lugubrious ...  Read the complete review

Purchased carpet in June 2005 for my stairs. They were to fit and supply. I paid them cash and then paid the carpet fitter. He cut the carpet out on the street, thus by the time the carpet was fitted it looked dirty. Nevertheless, I was getting married in my house and so was happy to clean it after the wedding. However, the next day when I had a ...  Read the complete review

i ordered my carpets from carpet right in the begining of january, i chose my carpet and was told it would cost such and such but they needed to measure up first, so they came over to my house around a week later, then was told that i needed to pay such and such for the carpet and 135.00 for the fitters, i agreed that was alright. The ...  Read the complete review

Carpet Right makes mistakes and walks away. If you enjoy being treated extremely badly, shouted at and having the phone hung up on you, give Carpet Right a go. We ordered two types of carpet from Carpet Right for fitting before Christmas. On the day of fitting Carpet Right had made the stupid mistake of cutting one of the ...  Read the complete review

When we went to view our new house the vendor informed us that their dog had recently had puppies, all together now, awwwww. When we went back for our second viewing we picked up on the fact that the carpet was a bit grotty in the lounge. We went away, made an offer and eventually bought the house. Picking up the keys was really ...  Read the complete review

Carpetright inspected, estimated, supplied and fitted carpet throughout our house. After only 11 months we started to find problems. Dirt was coming up through joins in the underfelt where it had not been sealed. The carpet is badly marked and will shortly need replacement Carpetright's first reaction was to admit that we did not ...  Read the complete review

I have had several carpets from Carpet Right in Tamworth. You can get some really good bargins if you go at the right time (Example I saved 70% when I purchased my lounge carpet in January) Underlay and grippers are a rip off from here. To get the best deal pop down to B and Q and buy your own underlay and grippers and when the fitter ...  Read the complete review

We wanted new carpets for the kitchen, living room and bed room, has the bedroom is quite big we needed a 5 metre wide carpet but i could not wait the 2 weeks it takes for it to come, so the manger asked if he can look at our drawing of the bedroom, when we showed him he said why don't you use the 4 metre wide and join it here, he worked out ...  Read the complete review

05.07.03 Walked in to Carpetright, one of the worst mistakes of our lives. Ordered lino and carpet. Was told the carpet would be delivered within two weeks. 05.08.03 Over 4 weeks later, the carpet was delivered and had been cut too short. Spoke to Lee at the store and he said the refund of £381.96 would be paid by cheque within two ...  Read the complete review