Carphone Warehouse Reviews
Newest Review: ... related to an order delivered a year ago). I spent more time on the phone with Carphone Warehouse but they could not find the correct tracking number. The iPhone was delivered today and I spent a couple of hours trying to connect to Internet and make calls before realising that Carphone Warehouse had sent me an iPad sim card with my iPhone. I expect I will have to go get the correct sim card from the store to avoid any more mistakes or delay. I ordered the iPhone through Carphone Warehouse to have the convenience of a delivery at my work address. However, this order has been rife with mistakes. In addition, I have incurred almost £10 in... more
Customer Carphone Warehouse Reviews (107)
by fizzy - written on 23/11/13
I wanted to top up my orange pay as u go sim and the guy in the shop refused to give me a top up.He told me I would need to call orange first and they would have to give me a voucher number and then I could buy a top up, or I would need a swipe card!I always buy my top up on the till in tescos, without any of the stuff he wanted.I just say how much I want to top up and they print it!Yet, a telephone store is obviously unable to do it!Additionally he was looking at me with a disgusted face and approached me with "Eh?".I will not buy anything anymore in this shop.This experience was in the Carphone Warehouse in Newmarket/Suffolk.
by Moyi - written on 15/03/11
I ordered an iPhone 4 online yesterday morning to be delivered to my work address. I later received an email saying it could only be delivered to be billing address. I called them and was told that I would only be able to get my money back after 14 days if I cancelled the order. I argued for over half an hour and they finally agreed to deliver it to my work address. I then got an email confirming despatch but it contained a wrong DHL tracking number (which related to an order delivered a year ago). I spent more time on the phone with Carphone Warehouse but they could not find the correct tracking number. The iPhone was delivered ... Read the complete review
by Sam - written on 21/02/11
The workers working in "carphone warehouse", firstly Theyre working in a "carphone warehouse", their attitude & professionalism is sooo bad, you'd think they're doing YOU a favor..secondly if they can't convince you to buy or stuck with what they ordered for you- they'll ball like a child & give you an attitude. Secondly their customer service people are plain rude- they'll jus yell at you- I can't help!, the store people were like that's just how they operate, you just have to know how to talk to them. Oh so "rudeness" to your customers is their official mantra I guess. Never ever goto carphone warehouse- jus deal with companies directly..they are plain useless, at this day & age, I don't even know why they exist.
by reli - written on 17/02/11
CPW is just the middle man who proceeds the contracts through networks. They just give you the best priceplan and offer the best network for you, but after signing the contract you get the service from mobile provider which means, all the terms and conditions are from the network not made up by carphone warehouse. People should finally realise it!!!
by Claire SHeppard - written on 14/02/11
We took a contract out, two years, with Carphone Warehouse on an X10 Mini pro by Sony Ericsson. Within two days this phone had to be replaced albeit by a rather miserable and sarcastic staff member at the local store (she wouldn't beleive the phone kept freezing so we had to make repeated trips to the store until she believed us!). This phone decided that it didn't want to play ball by holding a charge so was sent off to be 'repaired' (a term I will use loosely). This phone STILL didn't want to play ball and Carphone Warehouse were not prepared to send off the charger to see if this was at fault so we contacted Sony Ericsson direct and changed the charger. ... Read the complete review