Choice

I first signed up for a Choice catalogue account in 2001, after being harrassed in the High Street by a sales person. (No surprise there.) I was 18 at the time and had only just moved into my own house. Being somewhat paranoid about getting into 'bad debt' I thought that when the catalogue came through I would not use it, and instead simply chuck it away. However, when the catalogue came through I though that both the prices and payment terms of items offered were very reasonable, and so ordered a couple of essential items (such as a jacket etc) which I knew I could afford at the time. After experiencing very good customer service, quick ...  Read the complete review

I ordered a suit from Choice in January 2001. It did not fit well and I went to return it via the company's courier service. I could never get through to the courier and left numerous messages to no avail. I called customer services and was told that it was up to me to get through to the courier and that they never return phone calls. I was sent an address label and sent the suit back through the post office and got a certificate of posting. At this time, it was advised on the company's website that you can return items via the post office, but to get a certificate of posting. Shortly afterwards, I received a statement that I still owed for the suit and ...  Read the complete review

Awful customer service - Advantages: Pretty catalogue - Disadvantages: Un-helpful call centres, Incompetent Accounts dept.

I have been shopping with Choice catalogue for quite a long time. I prefer to use their website to place my orders. You can either enter the catalogue number or search for a product, but I prefer to browse through all the different catagories. If you want to shop quickly this may not be the site for you, if like me you like to spend time browsing then this site is great. I start off looking for childrens clothes, but because of all the links end up in the toy department buying something completely different. The pictures are clear, the available sizes and the prices are always displayed When you decide what to buy and before you add an item to your ...  Read the complete review

I was recently aproached in the street by a woman trying to get people to agree to receive the choice catalogue, and being the type of person that can never say no (and the fact that she had my name down before I could blink), I decided what the hell....I can always chuck it away. Well, no such luck. The catalogue arrived about a week later, and a few days after that the phone calls started. The first one was from a very nice lady asking if I wanted to order, I told her I hadn't actually looked through it yet and would get back to her, thinking that would be the end of it. How wrong could I be!!?? A couple of days later I returned from work at ...  Read the complete review