Choice

I first signed up for a Choice catalogue account in 2001, after being harrassed in the High Street by a sales person. (No surprise there.) I was 18 at the time and had only just moved into my own house. Being somewhat paranoid about getting into 'bad debt' I thought that when the catalogue came through I would not use it, and instead simply chuck it away. However, when the catalogue came through I though that both the prices and payment terms of items offered were very reasonable, and so ordered a couple of essential items (such as a jacket etc) which I knew I could afford at the time. After experiencing very good customer service, quick ...

I ordered a suit from Choice in January 2001. It did not fit well and I went to return it via the company's courier service. I could never get through to the courier and left numerous messages to no avail. I called customer services and was told that it was up to me to get through to the courier and that they never return phone calls. I was sent an address label and sent the suit back through the post office and got a certificate of posting. At this time, it was advised on the company's website that you can return items via the post office, but to get a certificate of posting. Shortly afterwards, I received a statement that I still owed for the suit and ...

Awful customer service - Advantages: Pretty catalogue - Disadvantages: Un-helpful call centres, Incompetent Accounts dept.