So, I had several DVDs that I wanted to sell, and because I wanted to do it quickly, I decided on CEX after searching the internet. I checked prices on the website, and found that the closest store was in Andover, which is 20 miles away from where we live. When I arrived at the store, the staff were very busy behind the counter, chatting to each other and looking at their phones. When someone finally decided to talk to me, I said that I had some DVDs I did not need anymore. He said they don't buy DVDs for cash today, and carried on chatting. So I left disappointed and drove the 20 miles back home. I went to Andover to try again the next day. When I arrived and started my  Read the complete review

I was stupid enough to go to a CEX shop without reading reviews. Having checked the potential price of my mobile phone on their website, I couldn't believe what they offered me. I discovered they had already tagged my phone etc whilst they had it for checking. The sales assistant was not happy when I said I was going elsewhere. I have emailed a complaint but looking at other customer comments i am not expectin a reply anytime soon.Please don't waste your time like I did - check their reviews out first! I would give them no stars if I could!

my complaint is multi tiered-i find the male staff rude and surly and completely non interested but the female staff always helpful and chatty? plus i find the mad reciept only system of carrying over store credit rediculous-the amount of times ive lost them i could have bought several games! when i asked why they dont use the card system that gamestation wrexham uses i was told that "if their system was hacked we the customers would lose all our money"WTF! also i was told gruffly to simply"not lose them and treat them as money" condecending or wot? also they quite often charge more for preowned games than new games-for ...  Read the complete review

I bought a iphone 4 32GB as a emergency , i lost my iphone and needed one and figured why not buy with cex they have a 12 month policy. so cost me 365.00. 19 days later the phone doesnt charge , i take it to the CEX and they were very quick on saying yeah it charges fine then i said no check again funny enough it didnt charge. so they kept it over night, then when i went back back this was sunday they said phone was dead and they were replacing it. staff member said they had one in exeter and said it would be with me by friday. i said no i cant do that i need it before friday as i am leaving to the usa. guy said yeah thats ok it will be with you by tuesday. i even said i  Read the complete review

Cex is a chain of stores that deals in technology - you can buy or sell computers, video games, DVDs, phones, other gadgets and software. They also have an online presence, where you can find prices for your stuff and sell to them or buy what you want. I use Cex quite often. I have used both their online services and visit their Plymouth store fairly regularly. *** Plymouth Store *** The store is laid out pretty much like any other media/tech shop, with aisles of games/DVDs/music and the more expensive and desirable objects such as phones/computers/consoles behind glass. It generally plays metal or indie music at slightly too loud ...  Read the complete review