We bought a Nexus 7 from Currys / PC World last December. There were several problems and after a few weeks the device became essentially unusable. We eventually returned it to PC World who informed us that it would need to be sent back to the manufacturers for repair. We were told turnaround time would be about 10-12 days. Well, that didn't happen. On phoning the local store - when we finally get through to someone - the stock answer is 'it hasn't come back'. Promised return calls fail to materialise and emails to customer services result in automated acknowledgements, but no actual replies. If you press them, all you get are standard responses referring to ...  Read the complete review

After we were told (after our guaranteed delivery slot) that due to health and safety and infact ' our drivers havent turned in for work' we were then expected to take another unpaid day from work to wait for our washer. We paid £95 for an integrated fit. The engineer said he could not do it due to health and safety. So we booked a professional plumber who fitted it and stated that the fit was totally straight forward and one of the easiest he had attended.We still await to hear from Currys after severAL E MAILS AND PHONE CALLS. Customer service said the manager may ring you back if he has timeas he is busy !!!!! 24 hours later still nothing. This company clearly feels they have the monopoly, which lets face it they have now. Come back Comet all is forgiven.

I recently needed to purchase a fridge freezer and a washing machine for my new house. After looking briefly on the internet I decided that Currys definitely now has most of the market now that Comet has gone - so off I went to look in store. I aleady had a good idea of what I wanted so once I had checked it out I asked someone about ordering. Everything was fine until they came to try to sell me their after-sales service, incase anything goes wrong with the products. I really didn't want it and made this clear (it was £10 a month on a direct debit!) but they just would not continue with the sale, pushing this service to sell to me. After about 15 minutes of ...  Read the complete review

They sold me a £500 faulty gas cooker, i'm in the process of complaining about them to the tradingstandard

I had seen a laptop I liked on the PC World and Currys website, so decided to go to the shop to see it in person. This review is a story of both PC World and Currys, but as they're owned by the same company and sell exactly the same products at the same prices I think I can be forgiven for lumping it into one. While I was having a play with the demo model in PC World I noticed that I couldn't scroll using the touchpad. I asked a sales assistant how to scroll and he played around with it for a while, looked at the settings, then pronounced that this model does not have a scroll function. Weird, I thought it was standard. I decided to investigate and found that ...  Read the complete review