Newest Review: ... for repair. We were told turnaround time would be about 10-12 days. Well, that didn't happen. On phoning the local store - when we... more
Very pushy on the after-sales sell!
Member Name: jenny23
Advantages: Good stock range, quick delivery.
Disadvantages: Very very pushy on after-sales services.
I recently needed to purchase a fridge freezer and a washing machine for my new house. After looking briefly on the internet I decided that Currys definitely now has most of the market now that Comet has gone - so off I went to look in store. I aleady had a good idea of what I wanted so once I had checked it out I asked someone about ordering.
Everything was fine until they came to try to sell me their after-sales service, incase anything goes wrong with the products. I really didn't want it and made this clear (it was £10 a month on a direct debit!) but they just would not continue with the sale, pushing this service to sell to me. After about 15 minutes of me listening to them blabbing on and me shaking my head, the assistant went to talk to his manager, 'to see what he could do'. He came back and said they could offer me free installation on the washer (saving £20) if I took out the 'breakdown' service and one month free cover. I asked if I could cancel after a month and he said yes. So now I have it even though I didn't want it and I have to remember to cancel it.
The delivery was also messed up. They stressed in store that I would get a phone call half an hour before the van turned up (as i don't currently live at the property). They phoned me and said they were outside the house!! So then I had to rush like mad to get there as quickly as possible as I was scared they would leave and then charge me a cost to have it re-delivered. When I got there the delivery man said his phone was broken so he couldn't phone me (but he'd phoned to say he was outside!?).
Summary: Will shop there again, only because there aren't many other choices!