| Product: |
Currys |
| Date: |
27/04/01 (215 review reads) |
| Rating: |
 |
Advantages: None
Disadvantages: Expensive, bad customer service.
WARNING! WARNING! WARNING!
Last year I bought a Aiwa mini disc player from Currys, and was foolish enough to be conned by the sales pitch for Currys Coverplan Insurance.
The salesperson promised that no matter what happened my MD player that it would be covered and professionally repaired and if it couldn't be repaired they would replace with the latest model.
Being 19 and naive I bought it hook, line and sinker as they say and shelled out £40 for the Coverplan.
I love my MD player and have looked after it for the last wo years but recently it got knocked off a table and the lid dented. I didn't think it had done any real damage until a short time later it stopped reading MDs and started being much slower than usual.
I had also damaged the earphones after many long coach journeys home to Ireland (where I live) and Somerset (where my boyfriend lives).
So I took it in to my local Currys branch in St Andrews to have it repaired.
They told me that they didn't think ear phones were covered by the plan, which I wasn't too bothered about as I could replace them easily and assured me my MD player would be fixed promptly........
That was three weeks ago, I've been in every other day for the last three weeks and they keep telling me they are waiting for a part from Aiwa.
Fair enough I thought until I got a letter in the post telling me that none of the repairs are covered by the insurance.
The headhones will apparently cost £35.47to repair, even though it is only the headphones that are damaged and not the remote!!!
And convenaintly enough the damaged lid will also cost £35.47 to repair.
That sounds a bit suspect to me...
So along with tax and repair charge (£38.30) their bill is £128.99.
My MD player only cost £170.
Understandably I'm mad.
The fact that I am a student doesn't help matters because as every one knows students don't have the same rights as adults in th
e real world!
The problem with Currys Coverplan is that it has a get out clause for everything so no matter what is damaged they will have some excuse not to fix it.
Statements such as "repair costs we have not approved" or "product failure that is caused by anyone neglecting, abusing or misusing the product" will always get them out of repairs.
I still haven't got my MD player back and am waiting for a refund or repairs neither of which are likely to happen. No doubt I will get my MD player back in a worse state than I gave it to them.
I wouldn't recommend buying anything from Currys and I NEVER intend to again.
They are more expensive than most electrical shops and their level of customer service is dire. They are slow and inefficient and they blatently have no respect for students (show me a large company that has).
Please don't be fooled into buying their insurance like I was, its not worth it and they do not honour their promises.
I will keep this review updated if I make any progress.
Summary:
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Last comments:
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- 25/08/01 The motto in most stories is read the small print....but this time it looks like you've bin had unfortunately...thx for the warning! |
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- 10/05/01 Yep, the extended warranties are definitely not worth the paper they're written on.
I think a lot of people just take them because of the Dixons Group (which includes Currys, PC World...) Hard Sell.
You always have to ask them which part of no they don't understand before they'll drop it. I thought the guy was going to follow me home when I refused the coverplan on my TV (purchased from Currys). |
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- 29/04/01 Ouch. I always tend to avoid extended warranties in shops, because with the falling price of many electrical items, and their expected shelf life, it often works out cheaper to buy another one. I sympathise with you - check up on your rights under the warranty with the CAB and give them hell. One of the reasons these stores get away with this is because they think consumers are not aware of their rights. I studied consumer law in college and is has helped me considerably, although I unfortunately not that familier with extended warranty policies.
We bought a new computer from Comet recently at a vastly reduced price as it was the shop model, they tried to sell us an extended two year warranty for something like £300, when we got home and unpacked it, we found the manufacturers documents stating that a three year warranty (not the usual one) was provided with the computer, covering spare parts for three years and labour for one. If you really think these are a good idea, you can always pick one up after the product normal one year warranty has expired.
Sue |
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