Curry's - Always cutting corners...! (Currys)

Member Name: Cinders

Product:	Currys
Date:	24/03/04 (404 review reads)
Rating:

Advantages: Fast credit approvial, Fairly good choice, .

Disadvantages: Every time you go there are different staff, None of them know what the others are doing

Last month we decided to buy a new computer, we opted for Curry?s simply because they had the credit options we wanted. We went to the newest shop in Leyton Retail Park and looked at their selection.

The choice wasn?t bad and the staff, if somewhat a bit slow, seemed to know what they were talking about. We picked out a decent machine and asked for the credit option. We got the credit and was told that our computer would be in store for us to pick up in less than a week - I was more than happy.

A little under a week later on a Thursday I received a message on my answer machine to say our computer was ready to be picked up so I phoned the shop to ask if I could go and get it the following morning. The girl on the other end of the phone had no idea what I was talking about. She went to check if it had come in, but told me it hadn?t. After spending the next half an hour on the phone I found out that it wasn?t being delivered until the next Tuesday. I could live with that.

On the Tuesday morning I phoned Curry?s to be told that I could go and collect the PC after 4 pm, so after collecting my children from school I drove to Leyton. When I arrived at the store staff there told me that no deliveries had come in that day but went to check anyway..Yes, you?ve guessed it - no computer. I wasn?t to happy at having driven there when I didn?t have to so I asked to see the manager, he wasn?t there!

I was told that according to the call centre my PC would be ready for collection the next Thursday, I asked for a guarantee but was told this was not possible as sometimes things go missing before they are put on the lorry!

On Thursday I drove back to Curry?s and I arrived there at about lunchtime, to be told by yet another staff member that they couldn?t find my PC. They were however, expecting a delivery at 3pm so told me to come back at 4 O?clock. I collected my children and my husband and we set off back to Curry?s at around 5pm that d
ay. .

Hurray my computer was there, but the monitor wasn?t! We were told we would have to wait another week for the monitor, which as far as I was concerned was just not acceptable. So on Saturday we set off to PC World thinking we would return the original to Curry?s and get another model from them. Did you know that PC World is owned by Curry?s? Well you can?t have credit at both because they are the same to we just had to wait.

The manager at Leyton finally came up trumps for us and managed to get our monitor for us in less than 48 hours he also let us go and collect it before the shop opened, so he kind of made amends for his staff.

If they had told me I had to wait three weeks I would have, it was just all the messing around driving there and back for nothing I was annoyed at - my advice? Go to Simply Computers and avoid Curry?s if you want a PC fast.

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