POOR ONLINE CUSTOMER SERVICE AND RIP-OFF PRICES - NO STARS (Debenhams)

Member Name: Jo

Product:	Debenhams
Date:	29/09/07 (111 review reads)
Rating:

Advantages: YOU CAN GET EVERYTHING UNDER ONE ROOF

Disadvantages: V.EXPENSIVE

I think Debenhams is grossly expensive and has very misleading sales. They advertise their sale stock often with huge markdowns but you can still buy the items cheaper than their sale price elsewhere. Watch out for their concession sales because if there is an actual store of the same name nearby, you'll find their sale price is often a lot cheaper than the concession sale price.
Debenhams Direct (their online site) is the absolute pits and I've had a few very poor experiences with them. Their website seems to have undergone some improvements in the last year but it is still slower and more problematic than you would expect from a big name.
They are also well-known for advertising real bargains every now and then but no-one ever seems to get to buy them. They'll show as in stock when you order but you only ever seem to get the full price or reasonably priced offer items in your delivery, then about a week or so later you get an email saying the really cheap item is out of stock. Their notification emails always arrive a good week after whatever they're notifying you of has happened.
I just wrote to their complaints dept about a problem I had with an order and just got standard paragraphs back, like they hadn't even read my letter. Nothing individual about it apart from my name and address. I would guess that's because they must have a heck of a lot to reply to and don't have time to read them!!!
They get no stars from me but I had to put one in or it wouldn't let me proceed

Summary: NOT MY FAVOURITE STORE BY A VERY LONG WAY!