Newest Review: ... sun and sweat. After several visits and threating them with trading standing. DFS have changed inserts which are flat again and attempted ... more
Author Name: chris
Disadvantages: rude customer service
i bought a sofa from dfs in january 2009 a leather mercury sofa priced at 500 pounds (seater) upon delivery it was found it wouldnt fit in the door they tried everything. but alas it wouldnt go through. so the delivery man said well get dfs to phone u and speak to manager. the manager phoned and said oh thats unfortunate well send u a smaller sofa slightly different make but guaranteed to fit through your door. after 12 weeks for both of said sofas to arrive. this one wouldnt fit through door either. (you couldnt take the cushions off or anything to make it fit it was a all in one sofa. so the delivery guy forced it throught the door causing my front door ceiling to collapse. the delivery guy just looked and went oopps call dfs and theyl pay for it to be fixed, i called them and they said oh we dont pay for such damage etc normally but get a quote and well pay it. i tried to phone 7 times over next few months but manager was always out) i got quite ill after that so a few months passed i finally got the quote but they wont pay for the damage saying i left it to long.
the quality of sofa is horrendous im not a big guy (overweight and theres only me use it but the leather has all gone in on one side of sofa and the sponge in the sofa has collapsed leavin what looks like a 2 ton man has sat on it and its caved in.
next time ill learn my lesson and buy elsewhere/
Summary: do not buy